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Course Outline

Introduction to Agentic AI in Business Automation

  • Defining agentic AI and its critical role in modern automation
  • A look at the key tools and frameworks for creating intelligent agents
  • Enterprise applications: customer service, logistics, and marketing

Identifying Automation Opportunities

  • Mapping existing workflows and identifying pain points
  • Assessing the feasibility and return on investment for AI-driven automation
  • Setting clear success metrics and integration requirements

Designing Agentic Workflows

  • Creating agents for specific tasks and orchestration-level coordination
  • Crafting prompts and structuring logic for automation agents
  • Incorporating decision-making logic and exception handling

Integrating Agents with Business Systems

  • Linking AI agents to CRMs, ERPs, and communication platforms
  • Leveraging Zapier, Make, or Power Automate for workflow orchestration
  • Building API-based integrations using Python

Applied Use Cases

  • Automating customer service and performing sentiment analysis
  • Forecasting supply chain demand and coordinating with vendors
  • Optimizing marketing campaigns through AI-driven insights

Governance, Security, and Monitoring

  • Overseeing access control and data sensitivity
  • Configuring monitoring dashboards and alert systems
  • Reviewing and auditing automated decision processes

Hands-on Project: Building an Integrated AI Workflow

  • Selecting a target process for automation
  • Designing and implementing the AI agent
  • Testing, evaluating, and refining the solution

Summary and Next Steps

Requirements

  • A foundational grasp of business workflows and process automation
  • Proficiency with Python or API-based integrations
  • Practical experience with productivity or automation tools

Target Audience

  • Product managers looking to uncover automation opportunities
  • Automation engineers focused on deploying AI-driven workflows
  • Business analysts crafting data-informed business processes
 21 Hours

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