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 Duration 21 hours (3 days)

Course Outline

Foundations of Conversational AI

  • The history and development of voice assistants
  • Core elements: ASR, NLU, Dialogue Management, TTS
  • Snapshot of leading platforms: Alexa, Google Assistant, Rasa

Crafting Voice Interfaces

  • Essential principles of conversational UX
  • Modeling intents and extracting entities
  • Voice design instruments and flowchart creation

Development with Dialogflow and Alexa

  • Dialogflow agents, intents, and webhook fulfillment
  • Alexa Skills: intents, slots, voice models, and endpoint connections
  • Handling multi-turn conversations and session control

Creating Voice Assistants via Rasa

  • Rasa structure: NLU, Core, and Actions
  • Configuring training data and domain settings
  • Implementing custom actions, forms, and contextual dialogues

Voice Assistant Integration

  • API and webhook backend services
  • Linking to CRMs, databases, and external applications
  • Deploying voice assistants in web apps, IoT, and mobile environments

Testing, Release, and Refinement

  • Simulators and test scenarios for voice interactions
  • Tracking usage and troubleshooting conversations
  • Launching on Google Assistant, Alexa hardware, or proprietary platforms

Security, Regulations, and Expansion

  • User verification and permission management for assistants
  • Data privacy, GDPR compliance, and audit logs
  • Version control and CI/CD pipelines for voice applications

Conclusion and Future Directions

Requirements

  • Proficiency in RESTful APIs and JSON
  • Practical experience with at least one programming language (such as Python or JavaScript)
  • Working knowledge of natural language processing principles

Target Audience

  • Software engineers
  • UX designers focused on voice-based interfaces
  • Conversational AI teams developing virtual assistants

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