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Duration 21 hours (3 days)
Course Outline
Foundations of Conversational AI
- The history and development of voice assistants
- Core elements: ASR, NLU, Dialogue Management, TTS
- Snapshot of leading platforms: Alexa, Google Assistant, Rasa
Crafting Voice Interfaces
- Essential principles of conversational UX
- Modeling intents and extracting entities
- Voice design instruments and flowchart creation
Development with Dialogflow and Alexa
- Dialogflow agents, intents, and webhook fulfillment
- Alexa Skills: intents, slots, voice models, and endpoint connections
- Handling multi-turn conversations and session control
Creating Voice Assistants via Rasa
- Rasa structure: NLU, Core, and Actions
- Configuring training data and domain settings
- Implementing custom actions, forms, and contextual dialogues
Voice Assistant Integration
- API and webhook backend services
- Linking to CRMs, databases, and external applications
- Deploying voice assistants in web apps, IoT, and mobile environments
Testing, Release, and Refinement
- Simulators and test scenarios for voice interactions
- Tracking usage and troubleshooting conversations
- Launching on Google Assistant, Alexa hardware, or proprietary platforms
Security, Regulations, and Expansion
- User verification and permission management for assistants
- Data privacy, GDPR compliance, and audit logs
- Version control and CI/CD pipelines for voice applications
Conclusion and Future Directions
Requirements
- Proficiency in RESTful APIs and JSON
- Practical experience with at least one programming language (such as Python or JavaScript)
- Working knowledge of natural language processing principles
Target Audience
- Software engineers
- UX designers focused on voice-based interfaces
- Conversational AI teams developing virtual assistants