Grafana and GLPI Administration Training Course
Grafana is an open-source platform dedicated to monitoring and observability, offering tools for creating, exploring, and sharing dashboards and alerts for your infrastructure and applications. In contrast, GLPI is an open-source IT asset management and helpdesk system designed for tracking and managing IT resources, encompassing hardware, software, and user support tickets.
This instructor-led, live training (available online or onsite) is designed for beginner to intermediate-level IT professionals seeking to acquire the knowledge and practical skills required to excel in administering Grafana and GLPI.
Upon completion of this training, participants will be able to:
- Create and customize Grafana dashboards using various visualizations.
- Implement alerting mechanisms and notifications for effective monitoring.
- Manage user accounts, teams, and permissions.
- Effectively manage IT assets, including hardware and software inventories.
- Set up a helpdesk system for user support and ticket management.
Course Format
- Interactive lectures and discussions.
- Extensive exercises and practice sessions.
- Hands-on implementation within a live-lab environment.
Customization Options for the Course
- To request a customized training programme for this course, please contact us to arrange details.
Course Outline
Introduction
- Overview of Grafana and GLPI
- Grafana key features and capabilities
- GLPI key features and capabilities
Getting Started
- Installing Grafana and GLPI on different platforms
- Grafana basic configuration and setup
- GLPI basic configuration and setup
- Configuring data sources
Grafana Dashboard Creation
- Understanding dashboards in Grafana
- Creating your first dashboard
- Different visualization types and customizing panel settings
- Setting up alerts and notifications
- Alerting rules and conditions
Advanced Grafana Administration
- Managing users and teams in Grafana
- Access control and permissions
- Installing and managing Grafana plugins
- Backup and restore strategies for Grafana
GLPI Helpdesk and Ticketing
- Understanding the GLPI helpdesk system
- Creating and managing tickets
- Managing user requests and service fulfillment
- SLA management
- Setting up notifications and automated actions
- Email and notification templates
Advanced GLPI Administration
- Managing user accounts and permissions
- Role-based access control
- Extending GLPI with plugins
- Customizing forms and fields
- Backup and recovery procedures
- Routine maintenance tasks
Best Practices and Troubleshooting
- Best practices for efficient administration
- Security considerations
- Common issues and their resolutions
- Where to find help and support
Summary and Next Steps
Requirements
- Foundational understanding of IT concepts
Audience
- System administrators
- IT managers
Need help picking the right course?
southafrica@nobleprog.co.za or +27 (0)10 005 5793
Grafana and GLPI Administration Training Course - Enquiry
Testimonials (1)
workshops, practical examples
Martin Stuparek - Orange Slovensko, a.s.
Course - Monitoring with Grafana
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