Course Outline
I. Quality Management System compliant with the requirements of ISO 9001
1. Elements of the Quality Management System according to ISO 9001
2. Exercises in interpretation and analysis of ISO 9001 requirements
II. Audits – general information
1. Entire audit
2. Types of audits
III. Audit planning and preparation
1. Audit criteria and scope
2. Selection of a team of auditors
3. Process approach to internal audits
4. Important Aspects When Creating a Control Question List
5. Practical exercises
IV. Conducting an audit – rules for conducting an on-site audit
1. Auditing techniques
2. Objective evidence
3. Identification of non-conformities and the ability to demonstrate them
4. Practical exercises
V. Documenting audit results
1. Skilful formulation of inconsistencies
2. Documenting non-conformities
3. Identifying and documenting insights and potential for improvement
4. Summary of Audit Results – Audit Report
5. Practical exercises
VI. Effective post-audit activities
1. Responsibilities related to the initiation of corrective and corrective actions
2. The Importance of Precisely Determining the Causes of Non-Conformity
3. Define corrective actions
4. Evaluation of the effectiveness of actions
5. Post-audit activities in relation to insights and potentials for improvement
6. Practical exercises
VII. Discussion and summary
Requirements
Audience
- Individuals preparing for the position of ISO 9001 Internal Auditor
- Anyone interested in the topic
Testimonials (3)
With both my 2022 ISO 9001 audit prep-related training & the recently completed ISO 9001 audit prep refresher course; Dereck has helped me significantly with regards to gaining a new & practical perspective of the ISO 9001:2015 clauses & sections & how they apply to our business. Dereck has also helped me with both training courses --- to improve my ISO-related communications both with our company's employees and the external ISO Auditors .
Dana Foster - Corrigan Oil Company
Course - ISO 9001 Foundation
I enjoyed the quizzes, and Driton's style of teaching.
Chloe - SEEC MM Ltd.,
Course - ISO 9001 Lead Implementer
The quizzes to reinforce the reading and the ability to ask questions at any time