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Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules
- SLAs and compliance standards (PCI DSS, uptime requirements)
- ITSM workflows (incident, problem, and change management)
- Day 2: Java Production Essentials
- JVM internals, memory management, and garbage collection basics
- Analysis of Java exceptions
- JVM tuning strategies for banking workloads
- Day 3: Unix Fundamentals
- File system structure and navigation
- Key commands: ps, top, df, tail, grep, awk, sed
- Basics of shell scripting for automation
- Day 4: Logs & Monitoring
- Interpreting transaction and audit logs
- Utilizing tools such as Splunk, ELK, and native log parsing
- Practical exercise: Troubleshooting a failed fund transfer
- Day 5: Ticketing & Escalation Process
- Management of ServiceNow and JIRA workflows
- Escalation matrix (L1 → L2 → Development)
- Best practices for Root Cause Analysis (RCA) and documentation
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: App Server & API Debugging
- Fundamentals of WebLogic and Tomcat
- Interpreting API failure codes (401, 500, 504)
- Addressing JDBC pool issues and timeouts
- Day 7: DB Troubleshooting
- Diagnosing slow queries, locks, and deadlocks
- Using SQL profiling tools: EXPLAIN and SHOW PROCESSLIST
- Practical exercise: Resolving a database deadlock
- Day 8: CI/CD, Release & Rollback
- Overview of Jenkins
- Analyzing release failure scenarios
- Rollback procedures and post-deployment validation
- Day 9: War Room Simulation
- Role assignment: incident lead, communications, and technical fix
- Live troubleshooting scenario involving login failures
- RCA, war room documentation, and stakeholder updates
- Day 10: Capstone & Review
- Comprehensive review of tools, logs, escalation, Unix, and DB concepts
- Final challenge and assessment quiz
- Certification and feedback session
Optional Add-Ons
- Basics of Kafka/MQ troubleshooting
- APM Tools: AppDynamics/Dynatrace
- Foundations of Kubernetes (pod restarts, logs)
- SRE metrics: SLIs, SLOs, MTTR
Summary and Next Steps
Requirements
- A solid grasp of core Java programming principles
- Practical experience operating on Unix-based systems
- Familiarity with support workflows within enterprise application contexts
Target Audience
- Support Engineers
- Java Developers transitioning into support roles
- Production Support Analysts operating in banking environments
35 Hours
Testimonials (2)
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Course - Quarkus for Developers
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