Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 14 hours (2 days)
Course Outline
Fundamentals of Mobile Subscriber Services
- Types and profiles of subscribers
- Coverage of service types: voice, SMS, data, and value-added services
- Impact of subscriber lifecycle events on signaling
Role of OSS and NetAct: An Overview
- OSS functions within performance management
- NetAct: Its purpose and key components
- Data transmission paths from network elements to NetAct
Key Performance Indicators: Core Concepts
- Categories of KPIs: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation timeframes
- Alignment of thresholds, alarms, and SLAs
NetAct KPI Suite: Voice and Signaling
- Metrics for call setup success and call drop rates
- SS7/Sigtran signaling performance indicators
- Considerations for busy hours and dimensioning KPIs
NetAct KPI Suite: Data and Throughput
- Indicators for data session establishment and throughput
- Metrics for latency, jitter, and packet loss
- KPIs reflecting subscriber experience (such as per-subscriber throughput)
KPI Analysis and Root-Cause Analysis
- Trend analysis and identifying baselines
- Connecting KPIs across layers (RAN, transport, core)
- Using KPIs to pinpoint congestion, configuration errors, and hardware issues
Reporting, Dashboards, and Alarm Management
- Creation of practical KPI dashboards
- Generating reports and focusing on stakeholder needs
- Strategies for alarm tuning and noise reduction
Troubleshooting Workflows Utilizing NetAct Data
- A structured, step-by-step troubleshooting guide
- Practical exercises: analyzing voice call failures and data throughput drops
- Criteria for validating and closing incidents
Operational Best Practices and KPI Governance
- Models for KPI ownership and governance
- Change management and assessing KPI impact
- Continuous improvement and the KPI lifecycle
Wrap-up and Future Steps
Requirements
- A solid grasp of mobile network architecture
- Proficiency with OSS/BSS concepts
- Familiarity with basic performance monitoring terminology
Target Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecom planners and service assurance teams
Testimonials (1)
knowledge of the trainer