Mobile Subscriber Services & NetAct KPI Introduction Training Course
This course provides a comprehensive overview of the fundamentals of mobile subscriber services and introduces Key Performance Indicators (KPIs) within NetAct, which are essential for monitoring and ensuring mobile network performance.
Designed as an instructor-led, live training session available either online or on-site, this program targets intermediate-level network and OSS professionals aiming to interpret KPI data and leverage NetAct fundamentals to enhance performance management.
After completing this training, participants will be capable of:
- Articulating key subscriber services and their influence on network behavior.
- Recognizing and interpreting core NetAct KPIs related to voice, data, and signaling performance.
- Linking KPI trends to common network faults and service degradations.
- Implementing fundamental troubleshooting workflows through KPI dashboards and reports.
- Proposing operational actions to enhance subscriber experience derived from KPI analysis.
Course Format
- Interactive lectures and discussions.
- Practical KPI analysis exercises using sample datasets.
- Case studies and guided troubleshooting scenarios.
Customization Options
- To arrange a customized training session for this course, please get in touch with us.
Course Outline
Introduction to Mobile Subscriber Services
- Subscriber types and profiles
- Service types: voice, SMS, data, and value-added services
- Subscriber lifecycle events and signaling implications
Overview of OSS and NetAct Roles
- OSS functions in performance management
- NetAct: purpose and core components
- Data flows from network elements to NetAct
Key Performance Indicators — Core Concepts
- KPI categories: availability, accessibility, retainability, and integrity
- Fundamentals of KPI calculation and aggregation periods
- Thresholds, alarms, and SLA alignment
NetAct KPI Suite — Voice and Signaling
- Call setup success rate and call drop rate
- SS7/Sigtran signaling KPIs
- Busy hour considerations and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs
- Latency, jitter, and packet loss metrics
- Subscriber experience KPIs (e.g., per-subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline detection
- Correlating KPIs across layers (RAN, transport, core)
- Utilizing KPIs to isolate congestion, configuration, and hardware faults
Reporting, Dashboards, and Alarm Management
- Designing actionable KPI dashboards
- Report generation and stakeholder-focused reporting
- Alarm tuning and noise reduction strategies
Troubleshooting Workflows Using NetAct Data
- Step-by-step troubleshooting playbook
- Case exercises: voice call failure and data throughput degradation
- Validation and closure criteria for incidents
Operational Best Practices and KPI Governance
- KPI ownership and governance model
- Change management and KPI impact assessment
- Continuous improvement and KPI lifecycle
Summary and Next Steps
Requirements
- Understanding of mobile network architecture
- Familiarity with OSS/BSS concepts
- Basic knowledge of performance monitoring terminology
Target Audience
- Network operations and performance engineers
- OSS analysts and NOC staff
- Telecom planners and service assurance teams
Need help picking the right course?
southafrica@nobleprog.co.za or +27 (0)10 005 5793
Mobile Subscriber Services & NetAct KPI Introduction Training Course - Enquiry
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