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 Duration 14 hours (2 days)

Course Outline

Fundamentals of Mobile Subscriber Services

  • Types and profiles of subscribers
  • Coverage of service types: voice, SMS, data, and value-added services
  • Impact of subscriber lifecycle events on signaling

Role of OSS and NetAct: An Overview

  • OSS functions within performance management
  • NetAct: Its purpose and key components
  • Data transmission paths from network elements to NetAct

Key Performance Indicators: Core Concepts

  • Categories of KPIs: availability, accessibility, retainability, and integrity
  • Basics of KPI calculation and aggregation timeframes
  • Alignment of thresholds, alarms, and SLAs

NetAct KPI Suite: Voice and Signaling

  • Metrics for call setup success and call drop rates
  • SS7/Sigtran signaling performance indicators
  • Considerations for busy hours and dimensioning KPIs

NetAct KPI Suite: Data and Throughput

  • Indicators for data session establishment and throughput
  • Metrics for latency, jitter, and packet loss
  • KPIs reflecting subscriber experience (such as per-subscriber throughput)

KPI Analysis and Root-Cause Analysis

  • Trend analysis and identifying baselines
  • Connecting KPIs across layers (RAN, transport, core)
  • Using KPIs to pinpoint congestion, configuration errors, and hardware issues

Reporting, Dashboards, and Alarm Management

  • Creation of practical KPI dashboards
  • Generating reports and focusing on stakeholder needs
  • Strategies for alarm tuning and noise reduction

Troubleshooting Workflows Utilizing NetAct Data

  • A structured, step-by-step troubleshooting guide
  • Practical exercises: analyzing voice call failures and data throughput drops
  • Criteria for validating and closing incidents

Operational Best Practices and KPI Governance

  • Models for KPI ownership and governance
  • Change management and assessing KPI impact
  • Continuous improvement and the KPI lifecycle

Wrap-up and Future Steps

Requirements

  • A solid grasp of mobile network architecture
  • Proficiency with OSS/BSS concepts
  • Familiarity with basic performance monitoring terminology

Target Audience

  • Network operations and performance engineers
  • OSS analysts and NOC personnel
  • Telecom planners and service assurance teams

Testimonials (1)

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