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Duration 21 hours
Course Outline
Introduction to Control Centres and Monitoring Goals
- Overview of contemporary monitoring and control centre architectures
- Categories of flow monitoring systems (water, gas, oil, digital, etc.)
- Defined roles for operators and supervisory teams
Core Technologies and User Interfaces
- Key system components (SCADA, sensors, network interfaces)
- Standard dashboards and alarm management interfaces
- Remote monitoring capabilities and distributed system architectures
Alert Management and Decision-Making Frameworks
- Categorization of alerts and escalation criteria
- Strategies for responding to anomalies and system failures
- Collaboration with field teams and support units
Standard Operating Procedures (SOPs)
- Daily operational routines, logbook management, and shift handover protocols
- Incident documentation and maintaining audit trails
- Adhering to industry-specific compliance and regulatory SOPs
Data Analysis and Trend Assessment
- Methods for reading and interpreting flow data
- Detecting anomalies, recurring patterns, and efficiency variances
- Clear reporting and communication of data insights
Safety, Compliance, and Certification Standards
- Relevant standards for monitoring centres (e.g., ISO, OSHA, NERC)
- Security measures and physical access control policies
- Compliance reporting and performance audit processes
Operational Simulations and Management Scenarios
- Step-by-step walkthrough of control centre operations
- Simulated incident drills and alert response exercises
- Best practices for shift leadership and critical decision-making
Conclusion and Forward Planning
Requirements
- A solid grasp of operational workflows and processes within industrial or critical infrastructure settings
- Practical familiarity with fundamental monitoring tools or SCADA systems
- Foundational knowledge of safety protocols, compliance requirements, or technical reporting
Intended Audience
- Control centre operators and technical staff
- Operations managers and supervisory personnel
- Technical and compliance personnel overseeing monitoring centres
Testimonials (2)
The variety of the information shared and the clarity to explain terms in plain English.
Arisbe Mendoza - Fairtrade International
Course - GDPR Workshop
It's a hands-on session.
