Office 365 Administration and Troubleshooting (10997DC) Training Course

About This Course

This is a 3-day instructor-led training course designed for IT professionals involved in administering, configuring, and operating Office 365 services within hybrid environments, where part of the infrastructure is hosted on-premises. The course also covers the management of identities, authentication, and supporting technologies for Office 365. It focuses on the skills needed to administer and troubleshoot an Office 365 tenant, as well as key services like Exchange Online, SharePoint Online, and Skype for Business. Additionally, it addresses services such as Azure Multi-Factor Authentication (MFA), Azure Active Directory Identity Protection, and Azure Active Directory Privileged Identity Management, all from a hybrid perspective. Participants will gain knowledge on leveraging Office 365 services for both cloud and on-premises resources.

Course Completion Objectives

• Describe Office 365 administration tools and licensing options.
• Deploy and configure directory synchronization in an Office 365 deployment.
• Plan hybrid configurations with Exchange Server and Exchange Online.
• Execute an Exchange Server hybrid configuration deployment.
• Describe and deploy Skype for Business and Teams in a hybrid deployment.
• Deploy SharePoint and OneDrive for Business in a hybrid environment.
• Describe and deploy various authentication methods in a hybrid Office 365 deployment.

About This Course

This course equips experienced Exchange Server administrators with the expertise required to design and implement a robust Exchange Server messaging environment. It delves into the design and configuration of advanced components within an Exchange Server deployment, including site resiliency, advanced security measures, compliance frameworks, archiving and discovery solutions, coexistence with other Exchange organisations or Exchange Online, and migration strategies from earlier Exchange versions. Additionally, the course offers guidelines, best practices, and critical considerations to help optimise Exchange Server deployments.

Audience Profile

This course is tailored for IT professionals, including experienced messaging administrators, messaging architects, and consultants. It is specifically designed for individuals in enterprise environments who are responsible for designing and deploying Exchange Server solutions, particularly those managing environments that include previous versions of Exchange Server or Exchange Online. Students are expected to possess prior experience with Exchange Server 2019 or earlier versions.

At Course Completion

Upon completing this course, students will be able to:

• Plan for Exchange Server deployments.
• Plan and deploy Exchange Server hardware, virtualisation, mailbox databases, and public folders.
• Plan message transport in Exchange Server.
• Plan and deploy Client Access services in Exchange Server.
• Design and implement a highly available Exchange Server environment.
• Maintain Exchange Server using Managed Availability and Desired State Configuration (DSC).
• Plan for messaging security and design and implement Active Directory Rights Management Services (AD RMS) and Microsoft Azure RMS in Exchange Server.
• Design and implement message retention and archiving.
• Design and implement data loss prevention policies, In-Place Hold, and eDiscovery.
• Design and implement messaging coexistence among Exchange Server organisations.
• Plan and implement the upgrade from previous versions of Exchange Server to Exchange Server 2019.
• Plan a hybrid Exchange deployment.

This is a 5-day instructor-led training (ILT) course designed for IT professionals involved in evaluating, planning, deploying, and managing Microsoft Office 365 services, including their identities, dependencies, requirements, and supporting technologies. The course focuses on the skills needed to set up an Office 365 tenant, such as federating with existing user identities, as well as maintaining the tenant and its users.

This course is intended for IT professionals responsible for planning, configuring, and managing an Office 365 environment. Students attending this course are expected to have a broad understanding of several on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should have a general understanding of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

After completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams
• Plan and configure Microsoft SharePoint Online.
• Plan and configure an Office 365 collaboration solution.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

About This Course

This is a five-day instructor-led training (ILT) course designed for IT professionals involved in evaluating, planning, deploying, and operating Microsoft Office 365 services, covering their identities, dependencies, requirements, and supporting technologies. The course focuses on the skills needed to set up an Office 365 tenant, including federation with existing user identities, and the skills required to sustain an Office 365 tenant and its users.

Audience Profile

This course is intended for IT professionals who are responsible for planning, configuring, and managing an Office 365 environment. Students attending this course are expected to have a fairly broad understanding of several on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). In addition, they should have a general understanding of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

At Course Completion

After completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams
• Plan and configure Microsoft SharePoint Online.
• Plan and configure an Office 365 collaboration solutions.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

Content is the most critical digital asset for every organization. In this course, you will learn how to plan, configure, and manage SharePoint Sites and OneDrive to enable modern content services that transform the content lifecycle. Specifically, this course discusses the modern SharePoint site structure, such as SharePoint hub sites. It provides best practices for the adoption and deployment of OneDrive within your organization. It also covers sharing, security, and monitoring in SharePoint and OneDrive in Microsoft 365. Additionally, you will learn how to manage user profiles and apps with proper permission settings. We will also discuss how to plan and configure Managed Metadata, Business Connectivity Services, and search allowing content to be found, consumed, and governed across Microsoft 365.

After completing this course, students will be able to:

• Configure SharePoint Sites.
• Manage sites storage limits.
• Deploy OneDrive sync client.
• Use Group Policy to control OneDrive sync client settings.
• Manage external sharing for data in Microsoft SharePoint and OneDrive.
• Configure user profile properties.
• Manage audiences.
• Use the App Catalog to manage custom apps.
• Create and manage term groups, term sets, and terms.
• Describe the difference between modern and classic search experiences.

About This Course

The modern business landscape has shifted significantly. Employees now demand seamless communication without collaborative obstacles, while organisations seek solutions that are both cost-efficient and adaptable. To address these needs, many organisations are configuring hybrid environments and migrating content to the cloud. In this course, you will gain the skills to deploy and configure SharePoint Server 2019, tailored to meet the requirements of contemporary workstyles. You will also learn how to set up and manage various SharePoint service applications to prepare for hybrid deployment. Subsequently, you will understand how to plan and execute SharePoint hybrid scenarios that deliver a smooth user experience. Finally, you will learn to design the content migration process, including the resources and tools available for migrating content to SharePoint and OneDrive in Microsoft 365.

Audience Profile

This course is designed for IT Professionals who deploy and manage SharePoint in on-premises environments and wish to deploy hybrid scenarios and migrate content to Microsoft 365.

At Course Completion

After completing this course, students will be able to:

• Explain the MinRole feature in SharePoint 2019.
• Describe the installation and configuration process for SharePoint 2019.
• Explain how to implement high availability for SharePoint.
• Provision a BDC Service Application instance.
• Configure the Secure Store Service application.
• Describe how to configure My Sites in SharePoint 2019.
• Explain the available SharePoint Hybrid Scenarios.
• Outline the requirements for SharePoint hybrid configuration.
• Plan for SharePoint Server hybrid.
• Plan for the content migration process.
• Describe available resources and tools to leverage during the migration process.
• Access data for migration using the SharePoint Migration Assessment Tool (SMAT).
• Migrate content to the cloud using the SharePoint Migration Tool (SPMT).
• Migrate content to the cloud using Migration Manager.
• Migrate content to the cloud using Mover.
• Manage and monitor the migration process.

About This Course

This course explores three core components of Microsoft 365 enterprise administration: Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In the section on Microsoft 365 tenant and service management, you will examine the key components required for planning your Microsoft 365 tenant. Once this planning phase is complete, you will learn how to configure your Microsoft 365 tenant, including your organisational profile, tenant subscription options, component services, user accounts and licenses, and security groups. Finally, you will learn how to manage your tenant, which includes configuring tenant roles and managing your tenant health and services.

Audience Profile

This course is designed for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will learn about the following:

• Designing, configuring, and managing your Microsoft 365 tenant
• Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This course explores three core pillars of Microsoft 365 enterprise administration: managing the Microsoft 365 tenant and services, Office 365 administration, and Microsoft 365 identity management. Regarding tenant and service management, you will review the essential components to consider when designing your Microsoft 365 tenant. Following the planning stage, you will learn how to configure your tenant, covering areas such as your organizational profile, subscription options, component services, user accounts, licenses, and security groups. You will also gain insights into tenant management, including setting up tenant roles and monitoring tenant health and services. With your tenant established, the course moves to the key aspects of Office 365 management. This starts with an overview of Office 365 product capabilities, including Exchange Online, SharePoint Online, Microsoft Teams, the Microsoft Power Platform, supplementary resources, and device management. You will then proceed to configuring Office 365, placing particular emphasis on setting up Office client connectivity. Additionally, you will learn to manage deployments of Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus), ranging from user-initiated installations to centralized deployment strategies. This segment concludes with guidance on configuring Office Telemetry and Microsoft Analytics. The course finishes with a detailed look at Microsoft 365 identity synchronization, focusing on Azure Active Directory Connect. You will learn to plan and deploy Azure AD Connect, manage synchronized identities, and implement password management solutions in Microsoft 365 through multi-factor authentication and self-service password reset. This final section also covers application and external access implementations. You will discover how to add and manage applications within Azure Active Directory, including configurations for multi-tenant applications. Furthermore, you will explore configuring the Azure AD Application Proxy, detailing the installation and registration of connectors and the publishing of on-premises applications for remote access. Lastly, you will examine the design and management of external access solutions, including licensing guidance for Azure AD B2B collaboration, the creation of collaborative users, and troubleshooting B2B collaboration scenarios.

Audience Profile

This course is tailored for individuals aspiring to become Microsoft 365 Enterprise Administrators who have already completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will learn about the following:

• Designing, configuring, and managing your Microsoft 365 tenant
• Understanding Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This course explores three core pillars of Microsoft 365 enterprise administration: Microsoft 365 security management, compliance management, and device management. In the security management segment, you will investigate prevalent threat vectors and data breaches that organizations encounter today, alongside the strategies Microsoft 365 employs to mitigate these risks. You will become familiar with the Microsoft Secure Score and Azure Active Directory Identity Protection. Subsequently, you will learn to manage key Microsoft 365 security services, such as Exchange Online Protection, Advanced Threat Protection, Safe Attachments, and Safe Links. The course also introduces various reporting tools for monitoring security health. Moving from security services to threat intelligence, you will utilise the Security Dashboard and Advanced Threat Analytics to proactively address potential security breaches. With a solid grasp of Microsoft 365 security components, you will then examine the essential elements of Microsoft 365 compliance management. This starts with an overview of data governance, including data archiving and retention, Information Rights Management, Secure Multipurpose Internet Mail Extension (S/MIME), Office 365 message encryption, and data loss prevention (DLP). You will then dive deeper into archiving and retention, focusing on in-place records management in SharePoint, Exchange archiving and retention, and retention policies within the Security and Compliance Center. Understanding these governance aspects, you will explore their implementation, such as establishing ethical walls in Exchange Online, creating DLP policies from built-in templates, developing custom DLP policies, protecting documents with DLP, and configuring policy tips. You will further learn to manage data governance in Microsoft 365, including email retention management, troubleshooting failed retention policies and tips, and handling sensitive data issues. Additionally, you will learn to implement Azure Information Protection and Windows Information Protection. This section concludes with training on managing search and investigation capabilities, including content search in the Security and Compliance Center, auditing log investigations, and managing advanced eDiscovery. Finally, the course provides a detailed look at Microsoft 365 device management. You will start by planning device management aspects, such as preparing Windows 10 devices for co-management. You will learn to transition from Configuration Manager to Intune and explore the Microsoft Store for Business and Mobile Application Management. Shifting from planning to implementation, you will focus on your Windows 10 deployment strategy, covering the implementation of Windows Autopilot, Windows Analytics, and Mobile Device Management (MDM). Regarding MDM, you will learn to deploy it, enroll devices, and manage device compliance.

Audience Profile

This course is tailored for professionals aiming to become Microsoft 365 Enterprise Administrators who have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

Through active participation in this course, you will gain knowledge on the following:

• Microsoft 365 Security Metrics
• Microsoft 365 Security Services
• Microsoft 365 Threat Intelligence
• Data Governance in Microsoft 365
• Archiving and Retention in Office 365
• Data Governance in Microsoft 365 Intelligence
• Search and Investigations
• Device Management
• Windows 10 Deployment Strategies
• Mobile Device Management

This course is designed for individuals aiming for the Microsoft 365 Administrator role who have completed at least one of the Microsoft 365 role-based administrator certification paths.

About This Course

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Teams. It also covers security and compliance features of Office 365.

Audience Profile

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields: ideally in the areas of system administration, network administration, and messaging.

At Course Completion

After completing this course, students will be able to:

• Describe Office 365 services.
• Administer Office 365 by using the Microsoft 365 admin center, Office 365 services admin centers, an
• Administer and troubleshoot directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise.
• Administer and troubleshoot compliance and security in Office 365.

About This Course

This course explores the core components of Microsoft 365 messaging administration, covering message transport and mail flow, messaging security, hygiene, and compliance, as well as messaging infrastructure and hybrid messaging solutions. It is tailored for IT professionals responsible for deploying and managing the messaging infrastructure for Microsoft 365 within their organizations.

Audience Profile

Messaging Administrators are tasked with deploying, configuring, managing, and troubleshooting recipients, permissions, mail protection, mail flow, and public folders across both on-premises and cloud enterprise environments. Their duties encompass managing message hygiene, infrastructure, and hybrid configuration and migration. To implement a secure hybrid topology that aligns with the business needs of a modern organization, the Messaging Administrator must collaborate closely with the Security Administrator and the Microsoft 365 Enterprise Administrator. Ideally, the Messaging Administrator should possess working knowledge of authentication types, licensing, and integration with Microsoft 365 applications.

At Course Completion

Upon completing this course, students will be able to:

• Configure and manage the transport pipeline
• Manage and troubleshoot mail flow and transport issues
• Manage message hygiene and compliance
• Manage authentication for messaging
• Configure organizational settings and sharing
• Manage mobile devices
• Manage role-based permissions
• Create and manage recipient objects and resources
• Plan, implement, and troubleshoot public folders
• Plan a hybrid environment
• Perform mailbox migrations
• Deploy and troubleshoot a hybrid environment

About This Course

This course explores five key components of the Microsoft 365 platform: implementing Microsoft Identity, utilizing Microsoft Graph, customizing SharePoint, enhancing Teams, and extending Office capabilities. Participants will acquire skills in implementing Microsoft Identity and navigating Microsoft Graph. The curriculum covers essential UI elements such as Adaptive Cards and UI Fabric, integration points like Microsoft Teams, Office Add-ins, the SharePoint Framework, and Actionable Messages, as well as identifying appropriate workload platform targets. Regarding Microsoft Identity, learners will master the process of registering applications, implementing authentication mechanisms, configuring API permissions, and establishing services to access Microsoft Graph. In the section on Microsoft Graph, students will learn to retrieve user data, utilize query parameters, manage group lifecycles, access files, and optimize network traffic. For SharePoint customization, the focus is on SharePoint Framework web parts and extensions, along with packaging and deploying SPFx solutions. The Teams module examines the architecture of Teams Apps, including webhooks, tabs, and conversational bots. Finally, the Office extension segment addresses Office Add-ins, task pane add-ins, JavaScript APIs, Office UI Fabric, and actionable messages with adaptive cards.

Audience Profile

This course is designed for students interested in the Microsoft 365 development platform or those preparing for the Microsoft 365 Developer Associate certification exam. Ideal candidates should possess 1-2 years of developer experience. It is assumed that participants have coding proficiency and a foundational understanding of REST APIs, JSON, OAuth2, OData, OpenID Connect, Microsoft identities (including Azure AD and Microsoft accounts), Azure AD B2C, and permission/consent concepts.

At Course Completion

Through active participation in this course, you will gain knowledge of the following topics:

• Implementing Microsoft Identity
• Working with Microsoft Graph
• Determining workload platform targets
• Integration Points, including Microsoft Teams, Office Add-ins, and SharePoint Framework

About This Course

In this course, you will learn how to manage Microsoft Teams within your organisation. The curriculum covers a Microsoft Teams overview, implementing governance, security and compliance for Microsoft Teams, preparing the environment for a Microsoft Teams deployment, deploying teams, and managing collaboration and communication in Microsoft Teams. You will learn about Teams architecture. Specifically, you will learn about the integration between Microsoft Teams and various workloads and services in Microsoft 365. You will learn about security and compliance features for Teams, including conditional access, MFA, Threat, alerts, DLP policies, eDiscovery, and information barrier policies. You will also learn about preparing the environment for a Microsoft Teams deployment, including upgrading from Skype for Business to Microsoft Teams, network settings, and managing Microsoft Teams endpoints. Lastly, you will learn about how to create and manage teams, manage membership, including internal and external users. You will further learn about different settings and policies to manage collaboration and communication experiences in Microsoft Teams.

Audience Profile

This course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role and are interested in passing the Microsoft Teams Administrator Associate certification exam. The Microsoft Teams Administrator configures, deploys, and manages Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment. The Teams Administrator collaborates with Telephony engineers to integrate advanced voice features into Microsoft Teams. This role is not responsible for configuring direct routing, configuring call routing, or integrating telephony.

At Course Completion

By actively participating in this course, you will learn about the following:

• What is Microsoft Teams and how the components work together
• How to implement Governance, Security and Compliance for Microsoft Teams
• How to prepare an organisations environment for a Microsoft Teams deployment
• How to deploy and manage teams
• Ways of managing collaboration in Microsoft Teams
• Techniques to manage and troubleshoot communication in Microsoft Teams

About This Course

This course offers a solid grounding in the key considerations and advantages of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific emphasis on Microsoft 365 cloud offerings. You will start by exploring cloud fundamentals, covering an overview of cloud computing and Microsoft's specific cloud services. You will be introduced to Microsoft Azure and examine the distinctions between Microsoft 365 and Office 365. The course then delves into a detailed review of Microsoft 365, comparing Microsoft on-premises services with Microsoft 365 cloud services, reviewing enterprise mobility within Microsoft 365, and analysing how these services facilitate collaboration. Additionally, the course explores how security, compliance, privacy, and trust are managed in Microsoft 365, concluding with an overview of Microsoft 365 subscriptions, licensing, billing, and support.

Audience Profile

This course is tailored for Business Decision Makers and IT Professionals who aim to deploy cloud services within their organisations or those seeking foundational knowledge of cloud concepts. It covers the considerations and benefits of adopting cloud services generally, with a particular focus on the Software as a Service (SaaS) cloud model and Microsoft 365 cloud offerings.

At Course Completion

Upon completing this course, students will be able to:

• Distinguish between various cloud service models.
• Identify the key differences between Microsoft 365 subscription plans.
• Plan for migration to Microsoft 365 services.
• Differentiate between Microsoft on-premises services and Microsoft 365 cloud services.
• Explain how Microsoft 365 services support teamwork.
• Describe identities, including cloud, on-premises, and hybrid identity.
• Describe cloud device management and protection, including the use of Intune.
• Describe data protection, including the use of Azure Information Protection.
• Outline compliance in general and the compliance features available in Microsoft 365.
• Describe Microsoft 365 subscriptions, licenses, billing, and support.