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Course Outline
Introduction and Overview
Understanding the nature and purpose of business process re-engineering (BPR)
- Enhancing competitive advantage through comprehensive redesign
- The necessity for re-engineering
- Defining the scope of re-engineering and its limitations
- Concentrating on the business process
- Meeting objectives related to cost savings and revenue growth
Utilising the established CLAMBRE/UML framework for re-engineering
- Modelling conventions: UML and BPMN
- Distinguishing between customers and stakeholders
- Recognising activities and information architecture
- Encouraging creative, right-brain thinking
Focusing on the Customer
Examining the customer interaction
- Broadening customer roles through aggregation
- Refining customer categories using generalisation
- Building an accurate customer profile
Recording customer values and requirements
- Providing services versus supplying products
- Assessing customer satisfaction: quality, flexibility, speed, cost, and service
- Classifying customer relationships using the PRIDE checklist
- Evaluating how well the business process fulfils customer needs
Modelling the Business Process
Selecting processes for re-engineering
- Identifying core business processes
- Selecting appropriate metrics to gauge process performance
- Recognising business process antipatterns
- Reporting findings to senior leadership
Defining worker roles and responsibilities
- Spotting irregularities in worker roles using cross-reference matrices
- Charting a business process with UML activity diagrams
- Distributing activities across various roles
Analysing the Business Process
Elaborating on business processes
- Choosing suitable UML tools
- Defining process boundaries with UML use case diagrams
- Identifying key business actors
- Modelling alternative workflows
- Recording ineffective business activities
Investigating the business structure
- Reviewing organisational infrastructure
- Mapping information flow using class diagrams
- Applying UML business stereotypes
- Defining process architecture with communication diagrams
- Eliminating restrictive structural elements
Redesigning the Business Process
Maximising the advantages of information technology
- Web-enabled technology
- Interaction via social spaces
- Designing forward-thinking business systems
- Business intelligence solutions
- Enterprise Information Systems
Re-establishing customer-process boundaries
- Tailoring the business process to serve specific customer segments
- Integrating and capitalising on technological opportunities
- Personalising the process
- Satisfying and surpassing customer expectations
Developing the new process based on optimal business practices
- Implementing business patterns
- Addressing process anomalies
- Evaluating strategic alternatives
- Ensuring robust and reliable information management
Implementing the Re-engineered Process
- Re-training the workforce
- Aligning metrics with customer satisfaction
- Fostering continuous process improvement
- Monitoring and evaluating outcomes
- Demonstrating successful implementation
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
