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Course Outline
Introduction to Formal Etiquette
- Overview of formal etiquette in hospitality
- The significance of etiquette in customer service
- Historical contexts and the evolution of formal etiquette
The Art of Hosting
- Roles and responsibilities of a host
- Preparing for guests' arrival
- Welcoming guests
Dining Etiquette and Table Manners
- Navigating table settings
- Proper use of cutlery and glassware
- Napkin etiquette
- Appropriate conduct at the table
- Managing special dining scenarios
Professional Serving Techniques
- Procedures for serving and clearing
- Handling plates and presentation styles
- Managing multi-course meals
- Serving wine and beverages
Special Event Management
- Planning and organizing formal events
- Coordinating with other staff members and departments
- Addressing unexpected situations and guest requests
Cultural Sensitivity and International Etiquette
- Understanding and respecting cultural differences
- International dining etiquette
- Adapting service styles to diverse clientele
Communication and Interpersonal Skills
- Effective communication with guests and team members
- Body language and professional presentation
- Managing complaints and challenging situations
Summary and Next Steps
Requirements
- Basic understanding of hospitality services, roles, and responsibilities
Audience
- Hospitality personnel
14 Hours
Testimonials (2)
The way the information was presented.
TAIATU CRISTI IONUT
Course - Customer Care Academy
I liked the all the information provided, knowledge and experience sharing.
