Influence in Action Training Course

Purpose of the Course:

Designed for management professionals, including team leaders and managers who are launching their career paths, as well as high-potential employees selected for development. This training serves as a precursor to developing individual leadership capabilities and enhancing human resource management skills.

Benefits of Course Completion:

Participants will improve team management efficiency, enhance decision-making related to managerial duties, and learn to select appropriate leadership styles for different team contexts. The course also supports business growth, strengthens conflict resolution skills, and develops effective time management techniques.

Training Methodology:

The course utilizes short thematic lectures, individual exercises, simulations, case studies, and role plays.

Unlock the confidence to deliver compelling presentations anywhere. Covers core principles of audience engagement, vocal projection, and overcoming stage fright through real-world practice. Guides participants through structuring impactful openings, building persuasive content, mastering slide design, and closing with authority. Equips conference speakers and team leads with techniques for managing nerves, reading room dynamics, and sustaining energy — plus frameworks for post-presentation follow-up. Builds lasting skill in professional communication.

Gaining mastery of PowerPoint goes beyond the fundamentals, revealing how to craft polished, scalable presentations that truly capture attention. This course delves into customizing slide and handout masters, creating templates, leveraging SmartArt for visual process mapping, and integrating Excel for live-linked data dashboards and charts. It empowers professionals with advanced workflows across add-ins like Office Timeline and Poll Everywhere to speed up the production of complex decks, streamline review processes, and deliver impactful business presentations.

Professionals aiming to create polished presentations can leverage advanced slide design techniques to convert standard content into compelling visual narratives. This course explores the fundamental principles of slide composition, chart and infographic development, and image editing, while cultivating practical skills in balancing visual elements, highlighting critical information, and tailoring the workspace. Participants will acquire actionable strategies for designing clean, impactful slides and delivering confident presentations through structured public speaking methodologies.

Objective:

Enhancing the capability to craft compelling presentations using PowerPoint and other relevant tools.

Target Audience:

This workshop is designed for sales representatives, consultants, research and teaching staff, managers, corporate employees, SMEs, and public institution personnel who face the challenge of engaging an audience and sparking their interest.

A robust customer care strategy is vital for fostering customer satisfaction, helping you retain loyal clients, and boosting repeat business. Through excellent customer service, you earn client trust, elevate your company's reputation, and strengthen your competitive edge in the market. This course emphasizes the strategies and skills needed to build lifelong customer relationships by developing valuable and effective customer-care approaches. Satisfied customers often become voluntary brand ambassadors through word-of-mouth and storytelling, making them highly likely to recommend your services to others. This workshop also equips participants to communicate effectively, appropriately, and clearly in all situations.

OBJECTIVES

• Develop competencies in professional customer care
• Enhance the efficiency of communication with customers
• Gain insights into uncovering the underlying needs and expectations of customers
• Build strong and sustainable relationships with clients
• Expand the positive image of the company in the market
• Identify, reduce, and overcome objections and barriers
• Understand personalities and communication preferences when dealing with clients
• Establish the ability to create an open environment for communication
• Develop skills to communicate clearly and effectively
• Identify barriers to effective communication
• Master body language and non-verbal communication

METHODS

• Role-playing
• Self-assessment tests
• Group exercises
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARNING OUTCOMES

Upon completing this course, participants will be able to:

• Adopt a focused customer care strategy
• Identify key customer issues
• Build the professional image of the company
• Adapt to specific customer behavior styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high-quality customer care
• Use techniques to deal with difficult situations
• Recognize barriers to the delivery of outstanding customer service

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.

This instructor-led, live training in Nigeria (online or onsite) is aimed at team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
• Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
• Find solutions to cooperation challenges, enabling the team to work more effectively.
• Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
• Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.

This instructor-led, live training in Nigeria (online or onsite) is designed for beginner to intermediate-level hospitality staff who wish to refine their skills in delivering exceptional service.

By the end of this training, participants will be able to:

• Acquire knowledge and practical skills in formal etiquette, with a focus on hosting, dining, and service protocols.
• Comprehend serving protocols and the reasoning behind them, empowering staff to implement these guidelines with proficiency.
• Enhance the quality of customer service while strengthening communication and interpersonal abilities to foster better engagement with guests.
• Recognise diverse cultural etiquettes and sensitivities, ensuring that all guests receive respectful and suitable service.
• Manage unforeseen circumstances and guest requests professionally and efficiently.

"High-Impact Communication Skills," is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Nigeria (online or in-person) is designed for beginner-level team leaders and managers who aim to understand and apply personality profiles to build stronger team unity, enhance communication, and manage team dynamics effectively.

Upon completing this training, participants will be able to:

• Boost team unity by grasping and utilizing diverse personality types.
• Handle varied personalities with ease.
• Improve team communication and conflict resolution.
• Cultivate psychological safety and a robust team identity.

This instructor-led, live training in Nigeria (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.

By the end of this training, participants will be able to:

• Identify and address common problems in how they communicate and respond to others at work.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

Our services are delivered online to clients globally, in collaboration with an expanding international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and empower managers, led by expert facilitators and coaches, and are seamlessly integrated into the daily workflow.

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships within them.

COACHING
Essential skills for leaders to be influential and maximize their team's potential.

LEADERSHIP
Management focuses on tasks and processes; leadership focuses on people and growth.

CULTURE
Sustained engagement cultivates the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Effective leaders build great teams.

This instructor-led, live training in Nigeria (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviours that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognise the legal and organisational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.