Course Outline
Leadership vs. Management
- Exploring the overlaps and distinctions between Leadership and Management; identifying the qualities that define an exceptional leader;
- and what characteristics make a manager truly effective?
- Various Management Approaches
- The Organizational Environment
- Aligning Management Approaches with the Organizational Environment
Building a High-Performing Team
- Defining what constitutes a Team
- How can managers actively influence and guide team development stages?
Performance Management
- Overseeing Individual Performance
- Coaching Strategies for Performance Enhancement
- Effective Delegation Techniques
- Utilizing Feedback as a Performance Management Tool
Leading Organizational Change
- Understanding why change initiatives succeed or fail
- The 9 fundamental principles of change
- Navigating the emotional responses to change
- Addressing resistance to change – and leveraging the potential benefits of such resistance
Negotiating for Optimal Outcomes
- Communication Strategies in Negotiation
- The value of delivering Effective Presentations
- Evaluating and Comparing Different Strategies
- Establishing Trust and Rapport
- The 3-stage Negotiation Framework
Resolving Workplace Conflict
- Identifying the root causes of conflict
-
The Stages of Conflict Resolution
- Analyzing the Conflict
- Clarifying your own and the other party’s perspectives within the conflict
- Finding Solutions to Resolve the Conflict
- Kilmann’s Five Modes of Conflict Handling – and practical applications
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.
