Course Outline
- Fundamental concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is specifically intended for:
- Individuals holding a valid ITIL® 4 Foundation certification
The program prepares candidates for the official ITIL® 5 Foundation Bridge certification exam, which is encompassed within the course package. Achieving this certification validates your updated understanding of the ITIL framework and promotes ongoing career advancement in service management.
Pre-Requirements
Candidates must possess a current ITIL® 4 Foundation certificate. No further preparatory steps are required prior to joining the course.
Examination Procedures
Candidates are provided with an exam voucher valid for six months, offering flexibility in choosing an optimal exam date.
Following the completion of the training, participants will receive guidance on registering for the exam. Scheduling is managed directly via the PeopleCert platform using personal accounts. The assessment is delivered online with remote proctoring. A PeopleCert proctor oversees the session through a webcam and secure connection. Prior to starting, candidates must verify their identity and demonstrate their environment to ensure adherence to examination protocols.
Examination Specifications
- Duration: 30 minutes
- Format: Multiple-choice assessment (20 questions)
- Passing Mark: 65% (minimum of 13 correct responses)
- Conditions: Closed-book assessment
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
