This course is tailored for anyone seeking to understand IT Service Management (ITSM) to enhance the value delivered to customers. It is suitable for all IT personnel and management, as well as customers who collaborate closely with IT to meet business requirements. The course is also ideal for students preparing for the ITIL® 4 Foundation certification and exam.
ITIL 4® Foundation allows candidates to view IT Service Management through an end-to-end operating model focused on creating, delivering, and continually improving tech-enabled products and services.
ITIL 4® Foundation provides candidates with:
- A holistic approach to facilitating the co-creation of value with customers and other stakeholders through products and services
- The guiding principles of ITIL 4®
- The four dimensions of Service Management
- Key concepts from Lean, Agile, and DevOps, and why they are critical for delivering business value
- How the practices outlined in ITIL 4® maintain the value and importance of current ITIL® processes while expanding to integrate across various areas of service management and IT, from demand to value.
Who is ITIL 4® Foundation for?
ITIL 4® Foundation is suitable for individuals who need a basic understanding of the ITIL® framework and how it can be used to enhance the quality of IT service management within an organization. The certification is also relevant for IT professionals working in organizations that have adopted ITIL® and need to contribute to the overall service improvement program.
ITIL 4® continues to support the ITSM community while expanding to a wider range of professionals in the digital world, guiding how IT interfaces with and leads the broader business strategy.
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