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 Duration 14 hours

Course Outline

Advanced Knowledge Management Principles in Microsoft 365

  • Foundational principles of structured knowledge management.
  • Designing scalable systems leveraging SharePoint and Teams.
  • Strategic use of metadata, versioning, and document libraries.

Constructing and Interlinking SharePoint Knowledge Repositories

  • Building interconnected SharePoint sites and document libraries.
  • Applying metadata columns, content types, and lookup fields for precision.
  • Establishing logical site hierarchies and seamless cross-site navigation.

Developing Dynamic Dashboards with Power BI

  • Integrating SharePoint and Microsoft Lists data sources into Power BI.
  • Creating real-time dashboards to monitor and track knowledge assets.
  • Designing Key Performance Indicators (KPIs) and visual reports for actionable insights.

Tailoring Knowledge Workflows with Power Automate

  • Automating approval, review, and publishing cycles.
  • Seamlessly integrating Teams notifications and adaptive cards.
  • Engineering multi-step flows for comprehensive document lifecycle management.

Cultivating Collaborative Content Ecosystems

  • Harnessing Teams and OneNote for collaborative knowledge capture.
  • Synchronizing SharePoint pages, Lists, and Planner boards.
  • Defining clear governance structures, roles, and permission sets.

Optimizing and Maintaining Knowledge Systems

  • Enforcing data retention, archiving, and compliance standards.
  • Conducting regular audits and metadata refinements.
  • Enhancing system performance and minimizing content duplication.

Best Practices for Knowledge Management in Microsoft 365

  • Critical review of knowledge system design frameworks.
  • Ensuring consistency and high discoverability across all content.
  • Driving user adoption and engagement through intuitive experience design.

Requirements

  • Proficiency in core Microsoft 365 applications, including SharePoint, Teams, and OneNote.
  • Professional experience in knowledge management or content strategy.

Target Audience

  • Knowledge managers responsible for establishing structured information repositories.
  • Content strategists focused on developing interconnected knowledge ecosystems.
  • IT professionals overseeing organizational knowledge assets within the Microsoft 365 platform.

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