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Course Outline
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Module 1
Introduction: Understanding key principles and definitions. -
Module 2
The Impact of Customer Experience: Differentiation, retention and the new method of customer acquisition. -
Module 3
The CX Framework™: Our unique Framework that drives CX Excellence. -
Module 4
The Customer Journey: Understanding Customer Personas and the five steps to successful customer journey mapping. -
Module 5
CX in Action: Understanding how employees and digital innovation transforms your CX. -
Module 6
Four Stages to CX Excellence: Creating your CX strategy to implement in your organisation today.
Requirements
Who is this course for?
Our CX courses are suitable for a wide range of learners from junior staff right through to professionals and executives in business and up to CEOs. Our entry- level Professional Certificate course is suitable and rewarding for everyone at any level of business.
The Professional Certificate course is also highly relevant for customer-facing teams, team leaders and customer ‘champions’.
14 Hours
Testimonials (5)
I liked how Gunnar wrote pretty much all of the code on the fly as we were going through, but that there was plenty of pre-prepared material on the google drive that I can refer to after the training. The code Gunnar wrote based on the sample data I provided beforehand was also extremely useful and also made the training relevant to our own datasets.
Ranvir - Schroders Personal Wealth
Course - Visual Studio Code
Multiple examples for each module and great knowledge of the trainer.
Sebastian - BRD
Course - Secure Developer Java (Inc OWASP)
Module3 Applications Attacks and Exploits, XSS, SQL injection Module4 Servers Attacks and Exploits, DOS, BOF
Tshifhiwa - Vodacom
Course - How to Write Secure Code
Real-life examples.
Kristoffer Opdahl - Buypass AS
Course - Web Security with the OWASP Testing Framework
The trainer's subject knowledge was excellent, and the way the sessions were set out so that the audience could follow along with the demonstrations really helped to cement that knowledge, compared to just sitting and listening.
