Course Outline
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Module 1
Introduction: Grasping core principles and definitions. -
Module 2
The Impact of Customer Experience: Driving differentiation, retention, and innovative customer acquisition methods. -
Module 3
The CX Framework™: Leveraging our unique framework to drive CX Excellence. -
Module 4
The Customer Journey: Understanding customer personas and the five steps to effective journey mapping. -
Module 5
CX in Action: Exploring how employee engagement and digital innovation transform your CX. -
Module 6
Four Stages to CX Excellence: Crafting your CX strategy for immediate organizational implementation.
Requirements
Who Is This Course For?
Our CX courses are designed for a diverse audience, ranging from junior staff to senior executives, including CEOs. This entry-level Professional Certificate is highly beneficial for professionals at any stage of their business journey.
The course is particularly relevant for customer-facing teams, team leaders, and dedicated customer advocates.
Testimonials (3)
I really enjoyed learning about AI attacks and the tools out there to begin practicing and actively using for security testing. I took a lot of knowledge away which I didn't have at the beginning and the course met what I hoped it would be. My favorite part shown from the training was Comet Browser and was amazed at what it could do. Definitely something will be looking into more. Overall it was a great course and enjoyed learning all OWASP GenAI Top 10.
Patrick Collins - Optum
Course - OWASP GenAI Security
Hands-on, exercises, in-person helping and questioning.
Jose Paulos - INESC TEC
Course - Tailwind CSS
That every technical lesson came with multiple practical exercises to nail down the concepts.
