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Course Outline

1. Introduction to UAT

Learning Objectives:

  • Grasping the concept of UAT

  • Recognising the role of UAT in the software development lifecycle

Content:

  • Defining UAT and explaining its significance

  • Positioning UAT within the SDLC

  • Distinguishing UAT from other testing phases

  • Quiz

  • Practical exercises

2. UAT Components

  • Test environments (overview, common issues, and checklists)

  • Test data (categories and preparation methods)

  • Test scenarios (types and structural elements)

  • Defects (definition, reporting procedures, and prioritisation)

  • Quiz

3. UAT Planning

Learning Objectives:

  • Understanding the preparation stages for UAT

Content:

  • Setting the UAT scope and testing goals

  • Identifying stakeholders and their roles

  • Setting up the test environment and preparing test data

  • Establishing entry and exit criteria

  • Practical exercise

  • Quiz

  • Q&A

4. UAT Execution

Learning Objectives:

  • Comprehending the testing workflow

  • Working collaboratively with development teams

Content:

  • The process of executing tests

  • Recording test outcomes and identifying defects

  • Communication and team collaboration

  • Managing multiple testing cycles

  • Quiz

  • Q&A

5. UAT Completion and Reporting

Learning Objectives:

  • Defining success metrics

  • Compiling the final report

Content:

  • Criteria for completion

  • Creating reports and summaries

  • The sign-off and handover procedure

  • Quiz

  • Q&A

6. Tools and Templates

Learning Objectives:

  • Becoming proficient with UAT tools

  • Utilising templates effectively

Content:

  • Overview of popular tools (Jira for testing, Excel templates, TestRail, HP ALM)

  • Sample templates for test cases, defects, and reports

  • Practical exercise: Running a UAT cycle using the introduced tools

  • Quiz

  • Q&A

7. UAT Challenges and Best Practices

Learning Objectives:

  • Handling ambiguous requirements

  • Ensuring comprehensive test coverage

Content:

  • Common challenges (communication gaps, test environment issues)

  • Industry best practices

  • Avoiding typical UAT pitfalls

  • Quiz

  • Q&A

8. Review and Final Discussion

Learning Objectives:

  • Recapping course material to reinforce learning

Content:

  • Conclusions and summary

  • Final assessment

  • Q&A

Requirements

A laptop with internet connectivity

Participants will gain more from the session if they have a basic understanding of the business processes, applications, or systems they use.

No programming, software development, or advanced technical background is needed.

Target Audience: Business users, Product Managers, Team Leaders, Technical Support staff, Business Analysts, and QA teams that work closely with the business unit.

 14 Hours

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