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 Duration 7 hours

Course Outline

Grasping Artificial Intelligence (AI)

  • Defining AI: A look at its history and evolution
  • The mechanics of AI: Data, algorithms, and learning models
  • Categories of AI (narrow vs. general, generative AI, machine learning)

AI in Daily Life and Business Operations

  • Real-world examples of AI used in everyday contexts
  • Industries significantly impacted by AI
  • Clarifying common myths versus facts regarding AI in the workplace

AI Applications Across Various Departments

  • Sales and Customer Service: Qualifying leads, utilizing chatbots, and sales forecasting
  • Marketing: Generating content, analyzing campaigns, and tracking trends
  • Finance: Automating invoices, detecting fraud, and financial forecasting
  • HR: Screening recruitment candidates and gaining insights into employee engagement
  • Administration and Operations: Managing documents and automating tasks

Initiating with AI Tools

  • An overview of ChatGPT, Copilot, Gemini, Claude, and other platforms
  • Leveraging AI to draft emails, reports, and presentations
  • AI utilities for scheduling, summarization, and translation

Practical Application: AI in Practice

  • Drafting and refining text using AI assistance
  • Generating reports and interpreting basic data sets
  • Streamlining routine administrative duties

Challenges and Ethical Implications

  • Understanding AI limitations: Bias, hallucinations, and over-reliance
  • Considerations regarding data privacy, confidentiality, and compliance
  • Best practices for responsible AI usage in the workplace

Moving Forward: Cultivating an AI-Positive Culture

  • Fostering a mindset conducive to AI integration
  • Promoting experimentation and digital curiosity
  • Resources for ongoing AI education

Recap and Action Strategy

  • Revisiting core concepts and key learnings
  • Spotting AI opportunities within your specific department
  • Creating a personal action plan: “What tasks can I automate or enhance with AI?”

Requirements

  • No prior knowledge of AI or programming is necessary

Target Audience

  • Staff from administrative, sales, finance, marketing, HR, and other functional areas
  • Managers and team leads eager to adopt AI solutions
  • Support and back-office personnel

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