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Duration 7 hours
Course Outline
Grasping Artificial Intelligence (AI)
- Defining AI: A look at its history and evolution
- The mechanics of AI: Data, algorithms, and learning models
- Categories of AI (narrow vs. general, generative AI, machine learning)
AI in Daily Life and Business Operations
- Real-world examples of AI used in everyday contexts
- Industries significantly impacted by AI
- Clarifying common myths versus facts regarding AI in the workplace
AI Applications Across Various Departments
- Sales and Customer Service: Qualifying leads, utilizing chatbots, and sales forecasting
- Marketing: Generating content, analyzing campaigns, and tracking trends
- Finance: Automating invoices, detecting fraud, and financial forecasting
- HR: Screening recruitment candidates and gaining insights into employee engagement
- Administration and Operations: Managing documents and automating tasks
Initiating with AI Tools
- An overview of ChatGPT, Copilot, Gemini, Claude, and other platforms
- Leveraging AI to draft emails, reports, and presentations
- AI utilities for scheduling, summarization, and translation
Practical Application: AI in Practice
- Drafting and refining text using AI assistance
- Generating reports and interpreting basic data sets
- Streamlining routine administrative duties
Challenges and Ethical Implications
- Understanding AI limitations: Bias, hallucinations, and over-reliance
- Considerations regarding data privacy, confidentiality, and compliance
- Best practices for responsible AI usage in the workplace
Moving Forward: Cultivating an AI-Positive Culture
- Fostering a mindset conducive to AI integration
- Promoting experimentation and digital curiosity
- Resources for ongoing AI education
Recap and Action Strategy
- Revisiting core concepts and key learnings
- Spotting AI opportunities within your specific department
- Creating a personal action plan: “What tasks can I automate or enhance with AI?”
Requirements
- No prior knowledge of AI or programming is necessary
Target Audience
- Staff from administrative, sales, finance, marketing, HR, and other functional areas
- Managers and team leads eager to adopt AI solutions
- Support and back-office personnel
Testimonials (1)
Understand AI function n tools to make our job easier. Need to improved AI Chubb such as make analysis n creating presentation