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Course Outline
1. Introduction to Communication Issues
- the communication process and its stages
- the importance of verbal and non-verbal communication
- techniques and tools for effective communication.
- Direct communication versus communication via media: phone, email, instant messaging
2. Principles of Effective Communication as a Core Element of Productive Organizational Interactions
- self-analysis of your own communication style
- errors in communication: correction and avoidance
- communication barriers
- stages of building interpersonal contact
3. Effective Conversation Management
- shaping your own image as a sender and receiver of a message
- assertive responses to objections, criticism, and praise
- recognizing and circumventing communication barriers; active listening as a tool for effective communication · recognizing and managing factors that disrupt listening and understanding speech
- the art of asking questions
- psychological mechanisms and techniques of influence
4. Intercultural Aspects of Communication
- basics of proxemics – distance in communication
- formulating messages in intercultural contacts
- self-expression versus intercultural perception
- cultural interpretation of messages
- cultural attitudes in daily communication and negotiations
- decision-making in a cultural context
5. Basic Principles of Intercultural Communication
- relationship-oriented cultures
- rules-oriented cultures
- partner-oriented versus transaction-oriented cultures
- ceremonial versus non-ceremonial cultures
- monochronic versus polychronic cultures
- Does “a” always mean “a”? – hidden assumptions and unspoken expectations in communication with representatives of specific cultures
6. “Counterparty User Manual” – what to do, what to avoid, and complete “faux pas”
- Cultures of Western Europe (Germany, France, Italy)
- Cultures of former USSR states
- American culture
7. Summary
Requirements
The course is general in nature and does not require specialized prior knowledge.
14 Hours
Testimonials (1)
examples from trainer's daily life like some stories, anectodes and jokes
