Know Your Client Industry Training Course

This workshop is tailored for seasoned Business Analysts, Product Owners, and User Researchers aiming to master advanced techniques that generate tangible business value. Through practical exercises and real-world tools, participants will acquire the skills to analyze complex datasets, streamline processes, effectively engage stakeholders, and convert strategic goals into actionable outcomes using OKRs. By the conclusion of the programme, attendees will possess a robust toolkit designed to enhance their influence and deliver quantifiable results.

This course centers on the responsibilities of a business analyst to ensure success within Agile project environments. Participants will acquire skills to collaborate effectively with the Team, Product Owner, Scrum Master, and Customers, thereby streamlining the development workflow. The training includes a simulated project where learners practice handling common real-world scenarios.

This instructor-led, live training in Nigeria (online or onsite) is aimed at beginner, intermediate, and advanced individuals who wish to use generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Be able to use AI as an advanced tool supporting thought and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to documentation drafting.
• Consciously evaluate the quality and substantive correctness of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools concerning corporate data

Cost-effectiveness analysis (CEA) provides a systematic approach for evaluating alternatives by analysing the link between the resources invested and the results achieved.

This instructor-led training session, offered online or in-person, targets intermediate professionals eager to utilize cost-effectiveness techniques to facilitate informed, rational, and evidence-based decision-making across various industries.

Upon completing this course, participants will be equipped to:

• Formulate cost-effectiveness inquiries and set appropriate evaluation standards.
• Identify, categorize, and measure the relevant costs and outcomes for different situations.
• Utilize analytical frameworks to compare options using cost-effectiveness ratios.
• Evaluate uncertainty, verify assumptions, and effectively communicate evaluation findings.

Course Structure

• Practical exercises designed to strengthen analytical skills.
• Interactive problem-solving within a guided workshop setting.

Customization Options

• Tailored versions of this training are available upon request.

This instructor-led, live training in Nigeria (online or onsite) is aimed at beginner-level, intermediate-level, and advanced-level individuals who wish to integrate Strategic Agility and Quality Assurance, ensuring that quality becomes a catalyst for strategy rather than a hurdle, and that agility is grounded in repeatable, high-quality processes.

In modern business, organizations often face a "Trade-off Paradox": the faster they try to adapt to market changes, the more their quality standards tend to slip. Conversely, rigid quality processes often slow down innovation.

Strategic Agility addresses the problem of organizational "inertia"—the inability to react to environmental volatility. Quality Assurance addresses the risks of "process decay" during rapid scaling or pivoting.

By the end of this training, participants will be able to:

• Understand the concept of strategic agility.
• Connect strategy with operational activities.
• Identify areas requiring quality control.
• Apply basic quality assurance mechanisms.

Summary:

A business or systems analyst resolves business challenges by designing information systems that execute the strategies defined by the organization. These IT solutions typically aim to achieve one of the following business objectives: implementing a new business process, enhancing the efficiency and productivity of existing processes, or reducing the operational costs associated with current processes.

This course is designed for Business Analysts, particularly those who wish to prepare for an IIBA Certification (CCBA or CBAP), and aligns with the framework outlined in the BABOK® Version 3.0.

Objectives:

• Identify the critical principles, activities, tasks, and techniques outlined in the BABOK® V3.0
• Understand the core knowledge areas, activities, tasks, deliverables, and their interrelationships:

Key Definitions:

BABOK® (Business Analysis Body of Knowledge) serves as the standard for the practice of business analysis and provides a framework describing the tasks that must be performed.

CCBA® (Certified of Competency in Business Analysis) is a certification offered by the International Institute of Business Analysis (IIBA). It requires passing a test based solely on the BABOK® after application approval, which is contingent upon education and experience.

CBAP® (Certified Business Analysis Professional) is a certification offered by the International Institute of Business Analysis (IIBA). It requires passing a test based solely on the BABOK® after application approval, which is contingent upon education and experience.

This course demonstrates how you can:

• Execute core business analyst functions by applying a robust business analysis framework
• Carry out business needs analysis to gather stakeholder requirements
• Utilize business analysis techniques to pinpoint key issues and potential opportunities within your organization
• Formulate effective requirements and communication strategies
• Analyze and specify requirements using industry-recognized best practices
• Oversee solution assessment and validation

Target Audience:

Business consultants, Business analysts, Project Managers, IT professionals.

Insurtech, also known as Digital Insurance, represents the merging of insurance services with emerging technologies. Within this sector, digital insurers leverage technological innovations to refine their business and operational models, aiming to lower costs, elevate the customer experience, and increase operational agility.

This instructor-led training equips participants with the knowledge of the technologies, methods, and mindset required to drive digital transformation within their organizations and the broader industry. The course is designed for managers who need a comprehensive overview, wish to cut through industry hype and jargon, and are ready to take the initial steps toward establishing an effective Insurtech strategy.

Upon completion of this training, participants will be able to:

• Discuss Insurtech and its various components with intelligence and systematic clarity
• Identify and clarify the role of each key technology within the Insurtech ecosystem.
• Develop a general strategy for implementing Insurtech solutions within their organization

Target Audience

• Insurance professionals
• Technologists working within the insurance industry
• Stakeholders in the insurance sector
• Consultants and business analysts

Course Format

• A blend of lectures, discussions, practical exercises, and case study group activities

In this instructor-led, live training in Nigeria, participants will gain an understanding of the technologies, methods and mindset needed to implement a Fintech strategy.

This training is aimed at managers who need to gain a "big picture" understanding of Fintech, break down the hype and jargon, and take tangible first steps towards the adoption of new technologies applicable to financial business and services.

By the end of this training, participants will be able to

• Present viable Fintech strategies for their organization.
• Understand and explain the role and functionality of key technologies.
• Draft an action plan for introducing new technologies in step-by-step fashion.

Insurance in the Digital Era provides an applied overview of how digital transformation is reshaping products, operations, and customer engagement within the insurance industry.

This instructor-led live training (available online or onsite) targets intermediate-level insurance professionals who wish to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize insurance offerings and operations.

By the end of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and how they affect the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Format of the Course

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) is a crucial discipline in software and systems development, dedicated to identifying, documenting, and managing stakeholder needs and constraints to ensure project success.

This instructor-led, live training (available online or onsite) is designed for intermediate-level professionals who wish to deepen their understanding of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

Upon completion of this training, participants will be able to:

• Understand and apply key concepts and terminology defined by the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective and context-appropriate techniques.
• Model, document, and validate requirements for real-world projects.
• Manage requirements changes, traceability, and prioritization throughout the project lifecycle.
• Use Requirements Engineering tools and best practices to enhance communication and project outcomes.
• Be fully prepared to take and pass the IREB CPRE – Foundation Level certification exam.

Format of the Course

• Interactive lecture and discussion.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be added on request.

Model-Based Development (MBD) is a software development methodology that enables faster, more cost-effective development of dynamic systems such as control systems, signal processing and communication systems. It relies on graphic modeling rather than the traditional text based programming.

In this instructor-led, live training participants will learn how to apply MBD methodologies to reduce development costs and accelerate the time to market of their embedded software products.

By the end of this training, participants will be able to

• Select and utilize the right tools for implementing MBD.
• Use MBD to carry out rapid development in the early stages of their embedded software project.
• Shorten the release of their embedded software into the market.

Format of the course

• Part lecture, part discussion, exercises and heavy hands-on practice

This instructor-led live training in Nigeria (online or onsite) is targeted at individuals who wish to understand requirements analysis and execute it efficiently and accurately by applying relevant analysis techniques to their projects.

By the end of this training, participants will be able to:

• Identify different types of requirements.
• Understand the overall concepts of, and activities within, requirements analysis.
• Be familiar with the requirements analysis methodology.
• Use different requirements analysis techniques to their advantage.
• Structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.

This course provides a practical, hands-on exploration of the core principles and real-world applications of software engineering, requirements engineering, and testing.