Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course
Digital transformation initiatives rarely fail due to technological shortcomings. Instead, they tend to stall because employees do not grasp the strategic intent, feel threatened in their professional status or competence, or simply revert to previous workflows post-implementation. This live, instructor-led course (delivered online or onsite) is designed for mid-level managers, team leads, and change champions who are committed to fostering digital adoption that is embraced by the workforce, rather than merely accepted.
Upon completion of this training, participants will be equipped to:
• Articulate the root causes behind stalled transformations and identify the key drivers of success.
• Identify underlying sources of resistance early and implement proactive mitigation strategies.
• Construct a compelling case for change, leveraging quick wins and high-visibility sponsorship.
• Identify, support, and engage change agents and middle management effectively.
• Track adoption metrics beyond mere project delivery to sustain long-term momentum.
Course Delivery Method
• Interactive presentations and facilitated discussions.
• Analysis of case studies from banking and public sector contexts.
• Hands-on development of a change plan tailored to a participant's specific project.
Customization Options
• For bespoke training requirements based on this curriculum, please reach out to discuss specific arrangements.
This course is available as onsite live training in Nigeria or online live training.Course Outline
Introduction
• Why transformations often stumble: technology-centric approaches, ambiguous objectives, and change fatigue.
Decoding Resistance
• Viewing resistance as valuable feedback.
• Understanding core objections related to status, perceived competence, and autonomy.
Guiding the Transformation
• Defining the strategic "why", securing quick wins, and ensuring visible sponsorship.
• Applying Kotter’s 8 Steps and the ADKAR model in practice, including their limitations.
• Leveraging change agents and champions: insights drawn from the instructor’s experience as an Agile Champion in a banking environment.
• The critical and often neglected role of middle managers.
Sustaining Change
• Involving stakeholders early in the design of new processes.
• Focusing on adoption metrics rather than just delivery milestones.
• Reviewing lessons from Bulgarian banking case studies: analyzing both successes and failures.
Practical Application
• Drafting a concise change and stakeholder management plan for a participant's personal initiative.
Recap and Future Actions
Requirements
Prerequisites
• No background knowledge of Agile methodologies or change management frameworks is necessary.
• Prior experience in managing or leading teams within an established organization is expected.
Target Audience
• Operational managers and team leads.
• Heads of transformation, change management, and human resources.
• Product Owners and project managers responsible for driving organizational change.
• Senior leaders in banking, insurance, public sector, and corporate environments.
Need help picking the right course?
southafrica@nobleprog.co.za or +27 (0)10 005 5793
Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course - Enquiry
Testimonials (1)
The case studies, real life examples
Lebohang - Revenue Services Lesotho
Course - Certified Digital Transformation Practitioner
Related Courses
Agile in Regulated Environments: Banking, Financial Services and the Public Sector
14 HoursThis instructor-led, live training in Nigeria is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.
By the end of this training, participants will be able to:
- Build regulatory and compliance requirements into the product backlog from the start.
- Define the governance and documentation that are really needed.
- Work with risk, compliance and IT security as partners.
- Plan a regulated product change using Agile practices.
AI Readiness for Team Leaders: Human Factors and Team Agreements
7 HoursThis instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.
By the end of this training, participants will be able to:
- Define when to use AI and when not to (stop rules).
- Verify AI outputs with practical standards (red flags, second source).
- Set accountability and escalation triggers.
- Build team agreements and a 30-day adoption plan.
Certified Digital Transformation Practitioner
35 HoursThis course is crafted to instil the core principles of organisational transformation through the adoption of digital technologies and innovative business models. It empowers participants to enhance business performance and leverage technology effectively to achieve strategic organisational goals.
Delivered over five days, this highly interactive programme features a modular structure enriched with periodic assessments, case studies, and practical tools. These elements are designed to equip you with advanced skills to innovate, digitize, and transform your organisation. In today’s digital-centric business landscape, the ability to compete in the digital economy is crucial for any company. While many courses claim to teach Digital Transformation, they often overlook the critical 'how-to' aspects of successful execution.
This course bridges that gap by utilising the THRIVE framework (Transformation, Holistic, Response, Innovate, Value, and Enterprise) alongside real-life case studies and examples.
Courageous Conversations for Leaders
7 HoursThis instructor-led, live training in Ottawa but can be delivered, it is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.
By the end of this training, participants will be able to:
- Structure high-impact conversations
- Address tension and misalignment constructively
- Improve team trust and accountability
- Lead with clarity under pressure
Effective Delegation and Building Team Trust for Mid-Level Managers
6 HoursIn this instructor-led session, discover how to delegate strategically, establish clear expectations, and foster trust within your team. Built for mid-level managers, the course explores barriers to delegation, effective handoff techniques, accountability structures, and essential trust-building practices.
Digital Transformation in Banking and Fintech
7 HoursThis instructor-led, live training in Nigeria (online or on-site) is tailored for intermediate-level managers and specialists who want to understand the dynamics of digital change in financial services and how to apply these changes within their own organizations.
By the end of the training, participants will be able to:
• Explain the factors driving digital transformation in banking and financial services.
• Identify value-creating areas in digital channels, lending, and SME banking.
• Understand how Agile approaches and product thinking facilitate transformation.
• Learn from the outcomes of successful and failed transformation efforts.
Digital Governance
21 HoursTerms like big data, AI, and autonomous cars are now commonplace in legal and political discourse, reflecting the influence of emerging tech. Despite their convenience, these innovations also pose disruptive societal challenges. This MOOC on digital governance tackles these issues, offering insights into their impact on law and politics, identifying risks under EU law, and providing tools to analyze and address these challenges. Join us for an enlightening journey designed by international experts in digital governance!
Digital Transformation
7 HoursThis instructor-led, live training in Nigeria (delivered online or onsite) is designed for business leaders looking to implement Digital Transformation within their organisations.
Upon completion of this training, participants will be able to:
- Explain the core concepts of Digital Transformation
- Determine which areas within an organisation are suitable for digitisation
- Develop a digitisation strategy that outlines the necessary changes in processes, technology, and staff training.
Digital Sovereignty Roadmap: From Strategy to Implementation
21 HoursThis instructor-led, live training in Nigeria (online or onsite) is designed for intermediate to advanced IT leaders, compliance officers, and digital transformation managers who wish to implement digital sovereignty initiatives using a structured roadmap approach.
By the end of this training, participants will be able to assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, and establish governance frameworks.
Digital Transformation with IoT and Edge Computing
14 HoursThis instructor-led, live training in Nigeria (online or onsite) is designed for intermediate-level IT professionals and business managers who wish to understand the potential of IoT and edge computing for enabling efficiency, real-time processing, and innovation in various industries.
By the end of this training, participants will be able to:
- Understand the principles of IoT and edge computing and their role in digital transformation.
- Identify use cases for IoT and edge computing in manufacturing, logistics, and energy sectors.
- Differentiate between edge and cloud computing architectures and deployment scenarios.
- Implement edge computing solutions for predictive maintenance and real-time decision-making.
ICF Coaching Fundamentals
14 HoursThis live, instructor-led training in Nigeria (online or on-site) is designed for beginner to intermediate participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.
By the end of this training, participants will be able to:
- Comprehend the ICF Core Competencies and apply them in coaching practice.
- Demonstrate proficiency in active listening, questioning, and goal-setting techniques.
- Facilitate meaningful and transformative coaching conversations.
- Adhere to the ICF Code of Ethics in professional coaching engagements.
- Develop a personalized coaching style that aligns with ICF principles.
Leading Digital Transformation
28 HoursBy the end of the course, participants will be able to:
- Develop and utilize a Digital Maturity Assessment Tool tailored to their own organization.
- Apply Digital Transformation concepts to address practical organizational challenges.
- Identify goal-oriented techniques and tools to craft a vision and strategy for the future of their organizations.
- Demonstrate principles of leadership and cultural transformation to integrate into organizational strategies, including self-awareness and reflection techniques to foster future growth.
- Utilize visioning, goal setting, and planning techniques to establish a business agenda aligned with their organization's future evolution.
Leadership in the AI Era
14 HoursProcess Redesign for Digital Services
7 HoursThis instructor-led, live training in Nigeria (online or onsite) is aimed at intermediate-level Product Owners, business analysts and process owners who wish to redesign processes around the customer rather than digitise them as they are.
By the end of this training, participants will be able to:
• Map an existing process from the customer's point of view.
• Identify unnecessary steps, documents, approvals and hand-offs.
• Design a simpler target process with business, IT, risk and compliance.
• Turn the redesign into a backlog and measure the results.
Responsible Digital Technology: Understanding and Taking Action
7 HoursThis instructor-led, live training in Nigeria (online or onsite) is aimed at beginner-level digital technology professionals who wish to gain comprehensive knowledge and practical tools for understanding and acting on responsible digital practices.
By the end of this training, participants will be able to:
- Understand the environmental, social, and societal impacts of digital technology.
- Learn best practices to reduce digital footprints in professional and personal activities.
- Acquire knowledge of eco-design for sustainable digital services.
- Implement responsible digital practices in their work.