Get in Touch
 Duration 7 hours

Course Outline

Introduction

• Why transformations often stumble: technology-centric approaches, ambiguous objectives, and change fatigue.

Decoding Resistance

• Viewing resistance as valuable feedback.
• Understanding core objections related to status, perceived competence, and autonomy.

Guiding the Transformation

• Defining the strategic "why", securing quick wins, and ensuring visible sponsorship.
• Applying Kotter’s 8 Steps and the ADKAR model in practice, including their limitations.
• Leveraging change agents and champions: insights drawn from the instructor’s experience as an Agile Champion in a banking environment.
• The critical and often neglected role of middle managers.

Sustaining Change

• Involving stakeholders early in the design of new processes.
• Focusing on adoption metrics rather than just delivery milestones.
• Reviewing lessons from Bulgarian banking case studies: analyzing both successes and failures.

Practical Application

• Drafting a concise change and stakeholder management plan for a participant's personal initiative.

Recap and Future Actions

Requirements

Prerequisites

• No background knowledge of Agile methodologies or change management frameworks is necessary.
• Prior experience in managing or leading teams within an established organization is expected.

Target Audience

• Operational managers and team leads.
• Heads of transformation, change management, and human resources.
• Product Owners and project managers responsible for driving organizational change.
• Senior leaders in banking, insurance, public sector, and corporate environments.

Testimonials (1)

Related Categories