Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This instructor-led training in Nigeria delves into warehouse operations within Dynamics 365 Business Central. Learners will master inventory management, integrate Warehouse Insight for mobile task execution, and implement license plating. This course is perfect for teams aiming to optimize ERP workflows through hands-on practical experience.

This instructor-led, live training in Nigeria (online or onsite) is tailored for business analysts aiming to streamline marketing and sales operations using Microsoft Dynamics 365.

By the conclusion of this training, participants will be able to:

• Utilise various modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure common data models, such as records and segment charts.
• Automate processes via Microsoft Flow integration.

This instructor-led, live training in Nigeria (online or on-site) is designed for beginner to intermediate-level participants seeking to improve their customer service operations using Dynamics 365 Customer Service.

Upon completion of this training, participants will be able to:

• Comprehend the core features and capabilities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Streamline the management of customer interactions and cases.
• Leverage analytics to enhance service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Nigeria (online or onsite) is aimed at beginner-level to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Nigeria (online or onsite) is tailored for beginner to intermediate participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively utilise the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Comprehend the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilise data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Nigeria (online or on-site) is designed for intermediate-level customer experience analysts and marketing operations professionals seeking to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the conclusion of this training, participants will be able to connect and unify data sources, create segments and measures, build and publish journeys, and effectively monitor and troubleshoot results.

This instructor-led, live training in Nigeria (online or in-person) caters to beginner to intermediate participants seeking to leverage the MS Dynamics 365 Sales Insights module for smarter sales strategies and better customer engagement.

By the end of this training, participants will be able to:

• Understand the features and benefits of the Sales Insights module.
• Use AI-driven analytics to enhance sales performance.
• Customize and configure the module for specific business needs.
• Leverage insights for lead scoring, relationship health, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This instructor-led, live session at Nigeria delves into the core principles and practical fundamentals of Dynamics 365 F&O. It empowers developers and support staff to cultivate the skills necessary for customizing ERP features, integrating diverse systems, and sustaining solutions within a professional corporate setting.