MB 330: Microsoft Dynamics 365 Supply Chain Management (authorized training course) Training Course

Microsoft Dynamics 365 Business Central (BC) serves as a contemporary ERP solution designed to support comprehensive business operations, encompassing warehouse and inventory management. By leveraging enhanced integration capabilities and add-ons such as Warehouse Insight, BC facilitates efficient warehouse activities, license plating, and operational automation throughout the enterprise.

This instructor-led, live training session (available online or onsite) targets intermediate-level warehouse operations teams, ERP consultants, and systems professionals aiming to implement or optimize warehouse management within Dynamics 365 Business Central. The course emphasizes best practices, the use of mobile devices, and robust quality integration workflows.

Upon completion of this training, participants will be able to:

• Configure and manage warehouse operations within Dynamics 365 Business Central.
• Leverage Warehouse Insight for real-time, mobile execution of warehouse tasks.
• Implement license plating and traceability mechanisms to strengthen inventory control.
• Integrate equipment calibration, test requests, and quality control processes into ERP workflows.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical application.
• Hands-on implementation within a live laboratory environment.

Course Customization Options

• To arrange a customized training session for this course, please contact us to coordinate.

This instructor-led, live training in Nigeria (online or onsite) is tailored for business analysts aiming to streamline marketing and sales operations using Microsoft Dynamics 365.

By the conclusion of this training, participants will be able to:

• Utilise various modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure common data models, such as records and segment charts.
• Automate processes via Microsoft Flow integration.

This instructor-led, live training in Nigeria (online or onsite) is aimed at intermediate-level business analysts who wish to lead initiatives for continuous business process improvement and system enhancements within their organizations.

By the end of this training, participants will be able to:

• Gain a comprehensive understanding of Dynamics 365.
• Set up, configure, and manage various components of Dynamics 365.
• Analyze existing business processes and make recommendations for optimization using Dynamics 365 functionalities.
• Manage migrations and updates within Dynamics 365.

This instructor-led, live training in Nigeria (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Nigeria (online or onsite) is aimed at beginner-level to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Nigeria (online or onsite) is tailored for beginner to intermediate participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively utilise the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Comprehend the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilise data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

About This Course

This course examines the marketing application configuration required to drive business growth. It explores lead management, marketing forms and pages, segmentation, and email marketing messages. These components are integrated through interactive customer journey design, covering event and survey configuration.

Audience Profile

This course is tailored for IT or marketing professionals seeking to leverage Dynamics 365 Marketing for business purposes.

At Course Completion

Upon completing this course, you will be able to:

• Configure advanced settings
• Manage marketing content, templates, and integrations
• Create and manage leads
• Design and create marketing forms and pages
• Create and manage segments
• Set up and launch customer journeys
• Create and manage events
• Distribute and analyze surveys

Microsoft Dynamics 365 Customer Service offers a robust solution for handling customer support, service operations, and omnichannel engagement.

This instructor-led, live training (available online or onsite) is designed for intermediate-level users looking to implement and configure customer service solutions using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Configure and manage case automation, queues, and routing logic.
• Implement omnichannel tools such as chat, SMS, and the agent workspace.
• Create personalized customer experiences using surveys and analytics.
• Integrate AI assistants and IoT devices for proactive support scenarios.

Format of the Course

• Interactive lecture and discussion.
• Ample exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

About This Course

Microsoft Dynamics 365 Customer Service empowers organisations to achieve customer success. By leveraging tools such as automatic case creation and queue management, you can free up valuable time to focus on areas where you can make a greater impact through direct engagement with your customers.

Join our team of globally recognised experts as they guide you step by step, from creating cases and interacting with customers to resolving those issues. Once resolved, you will learn how to use data analysis to identify key insights that help you resolve similar cases faster or prevent new issues from arising.

Audience Profile

A Dynamics 365 Customer Engagement Functional Consultant is responsible for conducting discovery sessions, capturing requirements, engaging subject matter experts and stakeholders, translating those requirements, and configuring the solution and applications. The Functional Consultant implements the solution using out-of-the-box capabilities, codeless extensibility, and application and service integrations.

At Course Completion

After completing this course, you will be able to:

• Install and configure the customer service app
• Identify common customer service scenarios
• Complete a case resolution process
• Analyze customer service data
• Automate case management record processing
• Create and use knowledge articles
• Create and use entitlements and service level agreements
• Work with Omnichannel
• Work with Connected Customer Service
• Work with Customer Service Scheduling
• Work with Customer Service Insights

About This Course

Dynamics 365 Field Service empowers organizations to strengthen their market position by offering a comprehensive suite of tools that aid in locating, scheduling, and managing the workloads of mobile personnel. This training provides participants with the essential skills to identify and configure the core components required to deliver effective Field Service and mobile solutions. Key areas of focus include understanding the organizational factors that influence configuration choices and exploring standard configuration elements. The course helps learners grasp the broader context and strategic objectives, enabling them to design efficient solutions that align with both customer expectations and organizational goals.

Audience Profile

This course is tailored for IT professionals who have experience with or a strong interest in delivering Field Service solutions for large-scale enterprise customers.

After completing this course, you will be able to:

• Identify the fundamental components involved in implementing Field Service.
• Define the products and services that will be provided to customers.
• Determine the appropriate pricing options for specific business scenarios.
• Identify the necessary resources required for implementation.

About This Course

The Dynamics 365 Finance and Operations applications encompass, among others, Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Supply Chain Management, Manufacturing. Dynamics 365 Finance empowers you to: Automate and modernize global financial operations. Monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth. Drive strategic financial decisions with artificial intelligence (AI), unify and automate your financial processes, reduce operational expenses, and decrease global financial complexity and risk. Dynamics 365 Supply Chain Management helps you to: Transform your manufacturing and supply chain operations. Use predictive insights and intelligence from AI and the Internet of Things (IoT) across planning, production, inventory, warehouse, and transportation management. Maximize operational efficiency, product quality, and profitability. Innovate with intelligent manufacturing operations, modernize warehouse management, optimize production performance, maximize the life of your assets, and automate and streamline your supply chain. Note: For more information, please refer to https://docs.microsoft.com/learn/paths/get-started-finance-operations/ In this module, we will focus on the core features and functionality for Dynamics 365 Dynamics 365 Finance apps that are most used by end users and consultants.

Audience Profile

A Dynamics 365 for Finance and Operations Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

At Course Completion

After completing this course, students will be able to:

• How to navigate and efficiently use search, filtering and queries
• How to use operational workspaces
• Work with Business Document Management
• Work with record templates
• Integrate Power BI with Dynamics 365 Finance and Operations apps
• How to personalize workspaces
• Identify when to use Power Platform in Dynamics 365 Finance and Operations app.
• How to apply security roles to users
• Run and analyze security reports
• Create and use workflow for approval
• Work with Organization Hierarchy and its purposes.
• How to use personalization feature
• Use Data Management workspace
• Create and use and entity templates
• Copy configuration data between legal entities
• Import and Export data and manage data by using Office Integration
• Use Regression Suite Automation Tool (RSAT)
• Create User acceptance Tests (UAT) and test plans
• Create and work with Business Process Modeler (BPM)
• Understand how to use Issue search

About This Course

This course explores the financial dimensions of Dynamics 365, focusing on how to configure and utilise essential financial components. Participants will learn to manage accounts payable and receivable, handle collections, develop budgets, oversee fixed assets, and leverage additional functional capabilities.

Audience Profile

Designed for Dynamics 365 for Finance and Operations Functional Consultants, this course supports professionals responsible for conducting discovery, capturing business requirements, engaging with subject matter experts and stakeholders, translating needs into technical solutions, and configuring the application. The Functional Consultant utilises out-of-the-box features, codeless extensibility, and application and service integrations to implement effective solutions.

At Course Completion

Upon finishing this course, students will be able to:

• Understand and execute financial responsibilities within Dynamics 365 Finance

About This Course

This course comprises six modules and is designed for a 4-day learning experience. It can be delivered in-person and/or virtually. Your instructor(s) will provide you with the agenda for this course. Module 1 will introduce you to the configure need for Dynamics 365 Supply Chain Management, Manufacturing. Module 2 will get deeper into managing the different types of manufacturing processes. Module 3 will be your address implementing master planning for production. Module 4 will be tackle Implementing several manufacturing features. Module 5 will focus on subcontracting for product manufacturing.

Audience Profile

A Dynamics 365 Finance and Operations Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

At Course Completion

After completing this course, students will be:

• Configure the most important and commonly used features and functionalities within Dynamics 365
• Process most of the Dynamics 365 Manufacturing transactions
• Explain to others how Dynamics 365 Supply Chain Management, Manufacturing features

About This Course

This course provides developer training focused on Microsoft Dynamics 365 Finance and Operations Apps. Developers learn to implement and extend applications to satisfy business requirements, delivering complete solutions through standardized coding patterns, extensible features, and external integrations.

Audience Profile

Microsoft Dynamics 365 Finance and Operations Apps Developers

About This Course

A Solution Architect bears the responsibility for the effective design, implementation, deployment, and adoption of a comprehensive solution. This role ensures that the final product aligns with the customer’s current requirements and future aspirations. In this course, participants will explore the critical decisions made by Solution Architects during implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and additional key areas. The curriculum is structured to provide a foundational introduction to the Solution Architect profession.

Audience Profile

This course is tailored for Senior Consultants (both functional and technical) who aspire to transition into Solution Architect roles, as well as current Solution Architects who are newly appointed to the position.