As digital business and Business 3.0 accelerate the pace of change, organizational boundaries and alliances are in a state of constant flux. To survive and thrive in this new knowledge economy, teams and individuals must learn how to resolve conflicts more effectively while preserving long-term relationships. Unfortunately, most professionals receive very little training in effective conflict resolution, leading to situations where conflict is avoided, responses are passive-aggressive, or, worse still, schoolyard bullying becomes the dominant method for 'winning' conflicts.
This instructor-led live training (available onsite or remote) is designed for executives, leaders, teams, and business professionals who wish to learn how to resolve conflict using practical, easy-to-follow, yet highly effective conflict models. By the end of the course, you will have hands-on experience with 14 powerful plug-and-play tools that will help you resolve conflicts while maintaining positive workplace relationships.
Upon completion of this training, participants will be able to:
- Identify the five stages of effective conflict resolution.
- Establish guidelines for handling conflict before it begins.
- Manage themselves positively during conflict.
- Apply proven methods to resolve conflict faster and more effectively.
- Rehearse conflict scenarios to achieve better outcomes.
- Learn from conflict to approach future disputes differently.
The program includes simulations, role-playing activities, and interactive workshops to provide the necessary practical experience. The course emphasizes fun, interactive, practical, visual, and analogy-based learning to help embed the models while moving at a fast pace. You can expect to discuss topics ranging from buildings, emotions, preparing your 'conflict dish', lemmings, 20th-century psychologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs, and Les Misérables.
Format of the Course
- Interactive lectures and discussions.
- Extensive exercises and practice.
Course Customization Options
- To request customized training for this course, please contact us to arrange.
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