Course Outline
Communication and Collaboration
- Communication – what communication style is and why it matters in effectively conveying goals, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern “Boss” – Models for Team Collaboration and Team Self-Organisation
- If people “want to want,” the entire team has a chance to perform well
- The “desire” to make independent decisions
- Aiming for a single goal
- Aligning what people want with what they are able to do
- Supporting the effective self-organisation of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication
- Leadership style and its impact on reactions
- Proactive communication
- Barriers and disruptions
- Feedback
- Tools and techniques for effective communication
Roles and Communication Styles:
- Diagnosing and identifying preferred roles and communication styles
- Effective communication between different roles and styles
- Colours in communication – the foundation for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes
- The “Conflict Spiral”
- Effective problem and conflict resolution
Communication with the External Environment
- The communication process
- Communication planning
- Information management
- External communication
- Partnership and collaboration within the organisation – the SRMM® model
- Maturity levels of the model - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationships (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who am I collaborating with?
- Identification of partners
- Mapping interactions with partners
- Improvement plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
This training is designed to be interactive, with participant engagement exceeding 80% of the session time. Each session follows a similar dynamic: an opening exercise that fosters new habits (building awareness), a mini-lecture on techniques (knowledge), and an exercise in new tactics and techniques (skill). At the end of each session, participants receive supplementary materials related to the content covered. The practical material is reinforced by mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms experienced during the workshop activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
