Course Outline
Communication and Collaboration
- Communication – what communication styles are and why they are important for effective communication of goals, motivation, and interaction with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern 'Manager' – models of team collaboration and team self-organization
- if people 'want to want' to do something, the whole team has a chance to perform well
- 'wanting' to make independent decisions
- aim for the same goal
- what people want and what they are capable of are different things
- support for effective team self-organization as a system
- learn through experience
Communication – fundamentals:
- principles of effective communication,
- leadership style and reactions,
- proactive communication
- barriers and biases,
- feedback
- tools and techniques for effective communication.
Roles and communication styles:
- diagnosis and identification of preferred roles and communication styles
- effective communication between roles and communication styles,
- colors in communication – the basis for effective collaboration
Conflicts:
- problems and conflicts – characteristics and potential causes,
- the 'Conflict Spiral',
- effective problem and conflict resolution
Communication with the environment:
- the communication process,
- communication plan,
- information management,
- communication with the environment,
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Partnership and collaboration within the organization - SRMM® model
- Model maturity levels - Spontaneous (Ad hoc)
- Procedural
- Relational
- Integrated collaboration
- Predictive
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Who do I collaborate with?
- Partner identification
- Mapping interactions with partners
- Development plans
Summary – good and bad practices in communication and team management
Requirements
The training is designed to be interactive, with participant involvement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to build awareness of new habits, a mini-lecture on techniques (knowledge), and practice of new tactics and skills (competence). After each session closes, participants receive supporting materials related to the discussed content. The practical component is summarized with mini-lectures providing theoretical foundations and explaining the key psychological mechanisms that participants experience during the training sessions.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
1. Methodology 2. Its structure and usability 3. Real, practical examples and excercises
