Course Outline
Comprehending Assertiveness
- Defining assertiveness and distinguishing it from other styles.
- Differentiating between passive, aggressive, passive-aggressive, and assertive behaviours.
- Evaluating your unique communication approach.
- Exploring the professional advantages of assertive communication.
Cultivating Confidence and Self-Awareness
- Pinpointing personal obstacles that hinder assertiveness.
- Challenging restrictive beliefs to boost self-esteem.
- Acknowledging emotional triggers and managing reactions effectively.
- Fostering a mindset of positivity and self-assurance.
Communicating with Assurance
- Mastering key principles of verbal and non-verbal communication.
- Practising active listening and asking impactful questions.
- Articulating opinions, needs, and expectations with clarity and respect.
- Declining requests professionally while preserving relationships.
Engaging Others and Positive Influence
- Identifying various communication and behavioural styles.
- Tailoring your communication to suit different personalities.
- Establishing strong rapport and trust.
- Applying influence techniques to drive positive results.
Navigating Difficult Conversations
- Strategizing for challenging discussions.
- Addressing conflict in a calm and constructive manner.
- Responding to criticism, complaints, and difficult behaviour with confidence.
- Maintaining professionalism and emotional control under pressure.
Applying Practical Assertiveness Skills
- Providing and receiving constructive feedback effectively.
- Negotiating solutions that benefit all parties.
- Utilising assertiveness techniques in meetings, presentations, and daily work interactions.
- Participating in role-plays and exercises based on real-world scenarios.
Continued Professional Growth
- Reflecting on personal strengths and areas for improvement.
- Formulating a personalized plan for enhancing assertiveness.
- Setting SMART goals for ongoing professional development.
- Identifying practical opportunities to apply new skills in the workplace.
Requirements
There are no prior prerequisites for this course.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
