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Course Outline
Module 1: Self-Awareness and Understanding Others
- Exploring the drivers behind our behavioral patterns
- Distinguishing between behaviors that are professionally required or acceptable versus those that are not
- Feedback: Gaining insight into how others perceive and interact with you
Module 2: Communication
- Analyzing our communication methods with others
- Weighing the pros and cons of different communication media
- Defining Effective Communication and strategies to achieve it
- Understanding individual thinking and learning styles and their application to daily tasks
Module 3: Emotional Intelligence
- Examining emotions and their resulting impacts
- The significance of developing "EQ" (Emotional Quotient) alongside standard IQ
- Dan Goleman’s Five Components of Emotional Intelligence:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Defining the concept of Delegation
- The sequential steps involved in the delegation process
Module 5: Transactional Analysis
- Understanding why we behave or react in specific ways towards colleagues and clients
- Techniques for building rapport with team members and customers
- The value of establishing "True Rapport" in interpersonal interactions
Module 6: Stakeholder Management
- Meeting stakeholder expectations and satisfaction
- Conducting Stakeholder Analysis for both internal and external parties
Module 7: Navigating Change
- The nine fundamental principles of change
- Managing emotional responses to organizational change
- Understanding resistance to change and recognizing its potential benefits
Module 8: Conflict Resolution
- Identifying the root causes of conflict
- The stages involved in managing conflict:
- Analyzing the nature of the conflict
- Assessing your own and the other party’s positions
- Implementing resolution strategies
- Applying Kilmann’s Five Conflict Handling Modes
- Strategies for bridging communication gaps
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
