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Course Outline
Core Communication Tools
- Defining clear communication objectives
- Establishing a mutual understanding of roles
- Identifying the most effective requirements and processes to achieve desired communication outcomes
- Recognizing and leveraging common ground for successful interactions
- Team-based practical exercise
The Communication Process
- Understanding the stages of communication
- Preparing the message
- Tailoring the message to the audience
- Delivering the message effectively
- Identifying barriers to communication
- Communication exercise using case studies
Essential Communication Skills
- Exercising choice and control in interactions
- Applying emotional intelligence
- Mastering the four key components of communication
- Cultivating trust
- Building rapport
- Outcome-oriented thinking
- Active listening for comprehension
- Expressing ideas without causing offense
- Asking targeted questions for clarity
- Effective summarization
Influencing Others
- Expanding your professional skill set
- Applying influencing frameworks
- Following established guidelines
- Understanding personal needs and motivations
- Developing a strategic approach to influence
- Influencing exercise involving planning and practice
Managing Challenging Situations and Conflict
- Communicating in a non-defensive manner
- Communication exercise using real-life scenarios
- Facilitating team communications
- Addressing challenging behaviors
- Team exercise focusing on difficult situations
Summary and Action Plans
- Reviewing lessons learned and creating plans for continuous development
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive