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Course Outline

Core Communication Tools

  • Defining clear communication objectives
  • Establishing a mutual understanding of roles
  • Identifying the most effective requirements and processes to achieve desired communication outcomes
  • Recognizing and leveraging common ground for successful interactions
  • Team-based practical exercise

The Communication Process

  • Understanding the stages of communication
  • Preparing the message
  • Tailoring the message to the audience
  • Delivering the message effectively
  • Identifying barriers to communication
  • Communication exercise using case studies

Essential Communication Skills

  • Exercising choice and control in interactions
  • Applying emotional intelligence
  • Mastering the four key components of communication
  • Cultivating trust
  • Building rapport
  • Outcome-oriented thinking
  • Active listening for comprehension
  • Expressing ideas without causing offense
  • Asking targeted questions for clarity
  • Effective summarization

Influencing Others

  • Expanding your professional skill set
  • Applying influencing frameworks
  • Following established guidelines
  • Understanding personal needs and motivations
  • Developing a strategic approach to influence
  • Influencing exercise involving planning and practice

Managing Challenging Situations and Conflict

  • Communicating in a non-defensive manner
  • Communication exercise using real-life scenarios
  • Facilitating team communications
  • Addressing challenging behaviors
  • Team exercise focusing on difficult situations

Summary and Action Plans

  • Reviewing lessons learned and creating plans for continuous development
 21 Hours

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