Course Outline
Day 1
INTRODUCTION
- Context and background
- Defining roles
- The role of soft skills
- Perception, innumeracy, and human behavior
- Understanding money, metrics, and markets
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- Core objectives of communication
- Educating the audience
- Informing stakeholders
- Persuading decision-makers
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your target audience
- Understanding worldviews, perspectives, and mental models
- Navigating jargon and mixed-expertise groups
- Considering location and national context
- Calibrating the level of abstraction
3. COMMUNICATION METHODS AND TOOLS
- Essential tools
- Screen-based text and summarization techniques
- The power of the rule of three
- Utilizing examples and analogies
4. STORYTELLING
- The universal nature and cycles of storytelling
- Applying narrative techniques in the workplace
- Structuring a compelling story
- The impact of non-verbal cues
- The enduring power of narrative
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the appropriate level of detail
- Sourcing credible information
- Visualizing data and information effectively
6. INTERPRETATION OF DATA
- Avoiding confirmation bias
- Clarifying communication intent
- Managing communication status and hierarchy
7. FEEDBACK
- Key feedback frameworks
- Situation, Behavior, and Impact (SBI) model
- Sandwich feedback approach
- Pendleton rules for feedback
- Situation, Task, Action, and Result (STAR) model
- SAID feedback model
- Strategies for soliciting valuable feedback
- Practicing active listening
- Techniques for delivering effective feedback
- The art of constructive criticism
- Summary points
Day 3
8. COLLABORATION
- The value of collaboration
- Defining true collaboration
- Cultivating a collaborative culture
- Key insights
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tools
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari Window model
- Practicing conciseness
- The role of assertiveness
- Basic assertion techniques
- Empathic assertion
- Consequence-based assertion
- Using discrepancy techniques
- Repetition strategies
- Fogging techniques
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Developing self-awareness
- Enhancing self-management
- Improving social awareness
- Mastering relationship management
12. PERSONAL BRANDING
- Managing disclosure and intent
- Building your professional brand
- Step 1: Define your objectives
- Step 2: Align with broader goals
- Step 3: Identify your audience and purpose
- Step 4: Engage effectively
- Essential brand attributes
13. POSITIVE ATTITUDE
- The history of Positive Mental Attitude (PMA)
- Instilling a 'can-do' mindset and confidence
- Strategies for developing and sustaining a PMA
- Embracing distilled positivity
- Closing thoughts
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Required Prior Knowledge and Skills
There are no mandatory prerequisites for participation. However, possessing some level of professional experience in any field is recommended.
Target Audience
This course is typically suited for professionals with a few years of experience. However, the content is universally applicable and relevant to most disciplines. It is particularly beneficial for specialists who frequently need to explain complex or niche concepts to non-technical stakeholders.
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
