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Duration 14 hours
Course Outline
DAY ONE
- Defining the concepts of Policies and Procedures
- Understanding the necessity and advantages of having sound Policies and Procedures
- Exploring how Policies and Procedures stem from an Organization’s Values
- Determining when a Policy or Procedure is required
- Examining the impact of Policies and Procedures on both internal and external customers
- Categorizing different types of Policies and Procedures: Board, Management, HR, etc.
- Outlining the steps involved in creating Policies and Procedures
- Utilizing effective Writing Style techniques
- Applying appropriate Formats for Policies and Procedures
DAY TWO
- Developing Procedures
- Understanding the rationale for writing a Procedure
- Identifying who should be involved in the Procedure writing process
- Realizing the benefits of developing a Procedure as a Team
- Leveraging Flow Charts to aid in writing Policies and Procedures
- Testing and validating Policies and Procedures
- Assembling a comprehensive Policies and Procedures Manual
- Considering Physical Design aspects
- Creating an Introduction Page
- Structuring the Table of Contents
- Drafting the core Policies and Procedures sections
- Incorporating Optional Sections as needed
- Implementing Policies and Procedures
- Communicating changes to Users
- Ensuring Compliance with new guidelines
- Managing the Updates and Changes process
- Utilizing the Policy and Procedure Checklist
- Strategies for Transferring Learning back to the Workplace
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
