Effective interpersonal communication with elements of assertiveness Training Course

Target Audience

This course is designed for individual contributors, managers, and team leaders whose professional success hinges on their ability to communicate with clarity, ensure they are understood, influence the performance of others, and cultivate positive working relationships.

Course Overview

The success of both individuals and teams relies heavily on the capacity to communicate effectively, whether in person or virtually. Every interaction with another person shapes how you are perceived and presents an opportunity to build trust and exert positive influence. Whether you are engaging in a one-to-one conversation, presenting to a large audience, conveying information to a project team, or delivering challenging news, effective communication is one of the most potent tools for achieving your goals.

This course is designed to enhance your ability to stay focused on your desired outcomes, attune yourself to your audience, and craft your message for maximum clarity and impact. Your capacity to foster an environment that encourages open discussion and continuous dialogue is essential for communication success. The skills taught in this programme will empower you to exercise choice and control in every type of conversation, influence others without relying on formal authority, and improve the quality of relationships and overall productivity.

This instructor-led, live training in Nigeria (online or onsite) is aimed at anyone who wishes to enhance their coaching and communication skills.

By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply the different coaching and communication best practices.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

Purpose

The demand for professionals who possess strong business insight, interpersonal effectiveness, and leadership qualities is at an all-time high. This programme is designed to empower practitioners across all fields with the necessary knowledge and capabilities to communicate and collaborate with maximum effect.

By bridging the gap between subject-matter experts and non-specialists, this course seeks to enhance communication standards throughout the entire business. Through the use of practical strategies, real-life case studies, and actionable advice, participants will refine their abilities and evolve into more proficient communicators and team players—whether you are a future leader or a seasoned industry veteran.

The core objective is to bolster attendees’ professional efficacy by complementing technical "hard skills" with vital "soft skills." Participants will:

• Gain a deeper understanding of organisational dynamics beyond their specific department, enabling smoother integration into broader business operations.
• Acquire techniques for effectively communicating technical matters in a way that benefits both the speaker and the audience.
• Develop the capability to convey specialised information clearly and accessibly to general audiences.

Course Format

• Interactive lectures and group discussions.
• Hands-on problem-solving workshops.

Customisation Options

• For organisations seeking a tailored training experience for this course, please reach out to us to arrange a bespoke programme.

Course Objectives:

• Demonstrate the importance of managing one's own conduct before attempting to influence the behaviour of others
• Evaluate the strengths and limitations of different communication channels
• Effectively manage relationships with both internal and external customers and stakeholders

Course Structure

This course combines interactive elements through:

• Guided discussions
• Visual presentations
• Practical exercises
• Analytical case studies

Audience

Staff who need to have a clear understanding of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Recognize the importance of managing their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

Are you looking to:

• figure out why some people don’t seem to pick up on what you’re saying,
• strengthen your bonds with your spouse, children, boss, colleagues, and others?
• broaden your personal communication skills when interacting with others?
• learn how to quickly shift into feeling better, safer, more at peace, and exactly as you wish?
• capture others’ interest in you and encourage them to like you?

then this course is perfect for you!

The communication techniques you will learn are drawn from various disciplines including Neuro-Linguistic Programming (NLP), psychology, psychotherapy, and hypnotherapy. This knowledge is grounded in the latest research and advancements in these fields. Through hundreds of hours of study, reading, listening, and viewing materials—including books, movies, and psychological consultations—this content is delivered in an engaging lecture format complemented by practical exercises.

By the end of the session, participants will be able to:

• Improve clarity, confidence, and professionalism in verbal and written communication.
• Apply techniques for structuring messages effectively for different audiences.
• Enhance grammar, vocabulary, and tone for business communication.
• Avoid common communication pitfalls and misunderstandings.
• Develop active listening and feedback-giving skills for better workplace interactions.

This instructor-led, live training in Nigeria (online or onsite) is aimed at intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message transmission, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations of conflict, negotiation, and teamwork.

This programme equips participants with the skills to transform policy into actionable procedures, while employing techniques that ensure positive adoption by all users. Key areas include consultation and communication strategies. The training is highly experiential, leveraging real-life scenarios and case studies. Attendees will receive practical models and checklists for future reference and application.

Course Objectives

• Recognise the importance of robust organisational policies and procedures
• Distinguish clearly between ‘policies’ and ‘procedures’
• Grasp the connection between an organisation’s core values and its policies and procedures
• Identify the impact of effective policies and procedures on overall organisational performance
• Master the process of drafting clear and concise policies and procedures
• Explore various writing formats and stylistic approaches
• Practice drafting clear and effective policies and procedures
• Understand the critical need for regular updates, reviews, and revisions of organisational policies and procedures

What You Will Gain

• A strong appreciation for the necessity of establishing new policies and procedures, as well as reviewing and revising existing ones
• A comprehensive understanding of the principles, guidelines, formats, and writing styles that produce effective policies and procedures
• Hands-on experience in drafting policies and procedures
• Insight into implementation techniques, including effective communication and training strategies

Who Should Attend?

This programme is ideal for staff members responsible for developing policies and procedures. Participants will learn how to draft clear and effective documentation. The course provides templates, exercises, and ample brainstorming sessions to support your writing process. Additionally, you will learn to apply writing processes and checklists to your organisation’s internal and external systems, building confidence in producing high-quality documents.

This instructor-led, live training in Nigeria (online or onsite) is tailored for leaders and managers at beginner to intermediate levels who want to adopt feedforward techniques to boost team engagement, coaching effectiveness, and performance discussions.

"High-Impact Communication Skills," is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

Target Audience

• Personnel who require comprehensive knowledge of the issues related to Influencing and Avoiding Conflict, specifically with: 
  • Colleagues
  • Supervisors
  • Internal and external customers and stakeholders

Course Objectives

Upon completion of this course, participants will be able to:

• Recognize the importance of managing their own behaviour as a prerequisite for influencing the behaviour of others
• Grasp the strengths and weaknesses of various communication media available
• Effectively manage internal and external customers and stakeholders

Format

The course will feature a highly interactive blend of: 

• Facilitated Discussions
• Slide Presentations
• Exercises and 
• Case Studies

This workshop is a practical program designed to implement the principles of coordinating business meetings. The program utilizes an adult learning methodology, facilitated through interactive exercises and impactful presentations.

This instructor-led live training in Nigeria, available online or onsite, is designed for managers and executives who want to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Examine remote leadership principles, structures, and essential elements to successfully transition to a remote work environment.
• Foster trust, align goals, cultivate culture, and encourage teamwork to build an efficient and productive remote team.
• Leverage existing tools and technologies to enhance virtual communication and collaboration.
• Apply goal-setting and project management techniques to assess and improve the performance of remote teams.

Audience

Managers, Team Leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being "stolen" by other people
• They cannot get to the bottom of their day's work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…