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Course Outline
Core Principles of Effective Communication
The value of clear and concise expression
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing typical communication obstacles and strategies to resolve them
- Distinguishing between formal and informal communication styles
Proficiency in Verbal Communication
- Articulation & Pronunciation: Delivering messages with clarity and assurance
- Pacing & Tone: Projecting a professional and engaging presence
- Active Listening: The foundation of successful dialogue
- Navigating Challenging Dialogues & Providing Constructive Feedback
Essentials of Business Writing
Writing with precision, accuracy, and brevity
- Grammar and punctuation: Identifying frequent errors and correcting them
- Professionally formatting emails, reports, and business letters
- Selecting the appropriate tone for various business scenarios
Best Practices for Digital Email Communication
Professional email etiquette: Best practices and pitfalls to avoid
- Organizing emails for maximum impact and efficiency
- Managing sensitive or complex email correspondence
- Leveraging AI and tools for grammar and tone analysis
Conclusion & Action Plan
- Summary of key learnings and personal insights
- Commitment to ongoing professional development
Instructional Methods
- Interactive Discussions & Exercises – Engaging participants with real-world case studies
- Role-Playing & Simulations – Practicing effective verbal delivery
- Group Work & Peer Feedback – Learning from colleagues' writing and speaking approaches
- Practical Writing & Editing Drills – Gaining hands-on experience in enhancing business communication
Requirements
Target Audience: Professionals aiming to refine their verbal and written English communication proficiencies.
8 Hours
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
