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Course Outline
Self-Reflection and Social Awareness
- Examining the underlying drivers of human behavior
- Distinguishing between workplace-appropriate actions required by one's role and those that are not
- Leveraging feedback to understand how others perceive and interact with you
Effective Communication
- Analyzing communication patterns and techniques
- Assessing the pros and cons of different communication mediums
- Defining and implementing strategies for effective message delivery
- Applying knowledge of individual thinking and learning styles to daily professional tasks
Emotional Intelligence
- Understanding the impact of emotions on professional interactions
- Recognizing the value of Emotional Quotient (EQ) alongside traditional Intelligence Quotient (IQ)
- Exploring the five dimensions of Daniel Goleman’s Emotional Intelligence model:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding why individuals react in specific ways to colleagues and clients
- Techniques for building strong rapport in the workplace
- The advantages of authentic connection in interpersonal relationships
Stakeholder Engagement
- Strategies for meeting stakeholder expectations
- Conducting stakeholder analysis across internal and external groups
Managing Change
- Key principles for navigating organizational change
- Managing emotional responses to change
- Addressing resistance to change and identifying potential benefits within it
Requirements
Target Audience
This course is designed for staff members who require a comprehensive understanding of communication and influence, specifically regarding interactions with:
- Peers and colleagues
- Superiors and management
- Internal and external customers and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.
