Conflict Management Training Course

This highly interactive course blends individual and group discussions with practical skill-building exercises. It enables participants to share insights and significantly enhance their competencies.

Target Audience

Any professional seeking to strengthen their assertiveness skills.

Course Objective

The programme is designed to boost confidence and improve your ability to communicate assertively and effectively with both colleagues and clients.

Learning Outcomes

By the end of the training, participants will be able to:

• Identify and overcome common barriers to assertive behaviour.
• Recognise assertive behavioural traits in themselves and others, while mastering strategies to manage them effectively.
• Communicate successfully with diverse audiences to achieve mutually beneficial outcomes.
• Navigate and manage challenging situations with ease.

Objective

This training is designed to review and enhance the competencies required to meet business goals, focusing on both individual performance and teamwork. Participants will acquire key skills such as:

• Developing an effective communication style with others
• Analyzing communication barriers and applying active techniques to prevent them
• Building supportive professional relationships
• Collaborating effectively within teams
• Understanding mutual influence between team members and the wider organization
• Mastering various conflict management techniques
• Adopting constructive attitudes and behaviors, such as an assertive posture

Methodology

The training is highly interactive, with participants engaged in activities for over 80% of the time. Each session follows a consistent dynamic: starting with an exercise to build awareness, followed by a mini-lecture on relevant techniques (knowledge acquisition), and concluding with practice of new tactics and skills. After each session, participants receive support materials summarizing the topics covered.

The practical component includes a mini-lecture that explains the theoretical foundation and fundamental psychological mechanisms experienced by participants during the training.

Course Objectives:

• Demonstrate the importance of managing one's own conduct before attempting to influence the behaviour of others
• Evaluate the strengths and limitations of different communication channels
• Effectively manage relationships with both internal and external customers and stakeholders

Course Structure

This course combines interactive elements through:

• Guided discussions
• Visual presentations
• Practical exercises
• Analytical case studies

Audience

Staff who need to have a clear understanding of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Recognize the importance of managing their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

As digital business and Business 3.0 accelerate the pace of change, organizational boundaries and alliances are in a state of constant flux. To survive and thrive in this new knowledge economy, teams and individuals must learn how to resolve conflicts more effectively while preserving long-term relationships. Unfortunately, most professionals receive very little training in effective conflict resolution, leading to situations where conflict is avoided, responses are passive-aggressive, or, worse still, schoolyard bullying becomes the dominant method for 'winning' conflicts.

This instructor-led live training (available onsite or remote) is designed for executives, leaders, teams, and business professionals who wish to learn how to resolve conflict using practical, easy-to-follow, yet highly effective conflict models. By the end of the course, you will have hands-on experience with 14 powerful plug-and-play tools that will help you resolve conflicts while maintaining positive workplace relationships.

Upon completion of this training, participants will be able to:

• Identify the five stages of effective conflict resolution.
• Establish guidelines for handling conflict before it begins.
• Manage themselves positively during conflict.
• Apply proven methods to resolve conflict faster and more effectively.
• Rehearse conflict scenarios to achieve better outcomes.
• Learn from conflict to approach future disputes differently.

The program includes simulations, role-playing activities, and interactive workshops to provide the necessary practical experience. The course emphasizes fun, interactive, practical, visual, and analogy-based learning to help embed the models while moving at a fast pace. You can expect to discuss topics ranging from buildings, emotions, preparing your 'conflict dish', lemmings, 20th-century psychologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs, and Les Misérables.

Format of the Course

• Interactive lectures and discussions.
• Extensive exercises and practice.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

In our increasingly globalised world, we operate within multicultural environments where conflicts between individuals and groups are inevitable. The core principle behind conflict resolution is that while conflicts cannot be avoided, they can be effectively managed.

Assertiveness, self-confidence, negotiation skills, and interpersonal abilities are crucial for effective conflict resolution. In our daily lives, we frequently encounter situations—whether with family, friends, clients, or business partners—where we must manage conflicts, consciously or unconsciously. Mastering these skills enables us to resolve disputes efficiently, communicate more effectively, persuade others with greater ease, improve business outcomes, and enhance both organisational and personal performance.

This course blends theoretical frameworks with practical group exercises and individual activities, allowing participants to share insights and develop their competencies.

Objectives:

• To grasp the fundamentals and nuances of conflicts within organisations
• To explore key concepts, influencing factors, theories, types, and models of conflict resolution
• To identify personality types and leadership styles that support negotiation skills
• To master the art of assertiveness and self-confidence
• To experiment with, experience, and practice conflict resolution techniques

Target Audience

• Personnel who require comprehensive knowledge of the issues related to Influencing and Avoiding Conflict, specifically with: 
  • Colleagues
  • Supervisors
  • Internal and external customers and stakeholders

Course Objectives

Upon completion of this course, participants will be able to:

• Recognize the importance of managing their own behaviour as a prerequisite for influencing the behaviour of others
• Grasp the strengths and weaknesses of various communication media available
• Effectively manage internal and external customers and stakeholders

Format

The course will feature a highly interactive blend of: 

• Facilitated Discussions
• Slide Presentations
• Exercises and 
• Case Studies

This two-day course is crafted for individuals aiming to secure superior results in their negotiations with clients, suppliers, and colleagues. It imparts the essential skills and strategies employed by successful negotiators, fostering the self-assurance required for achievement.

Participants will explore various negotiating styles and learn how to enhance their personal influence while safeguarding key relationships. The programme is highly interactive, blending lectures, group discussions, coaching sessions, and practical exercises.