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Course Outline

Foundations of Change

• “Seescapes” and “Soundscapes” – recognizing change as a constant in your professional journey

• Business Strategy and Change

• Assessing Your Organization’s Current Position

• Drivers of Change

• Business Drivers of Change

• McGahan’s Trajectories of Industry Change

• Competitive Strength and Competitive Advantage

Preparing for Change

• Why Change Initiatives Often Fail

• Causal Model of Change

• Financial Perspective

• Managing Performance

• Customer Perspective

• Business Process Perspective

• Learning and Growth Perspective

• The Balanced Scorecard

• Organizational Fitness Model

• Change in Teams

• Force Field Analysis

• Porter’s 5 Forces

• McKinsey 7S

• Change Readiness

• Organizational Fitness

• Timing of Change

People and Change

• Reactions to Change

• Personal Effects of Change

• The Emotional Loop

• Stakeholder Mapping

• Stakeholder Management

• Stakeholder Value

• RACI Analysis

• Motivation to Change

• Stakeholders and Shareholders

• Delighting Our Clients and Customers with Change

Leading and Managing Change

• Review of Day Three

• Leading and Managing Change

• Communicating Change

• The “Skyscraper” Model for Communicating Change

• Winning Hearts and Minds

• Delegation, Empowerment, and Trust

Culture and Change

• Review of Day Four

• Cultural Dimensions of Change

• Building a Learning Organization

• Single and Double Loop Learning

• Systems Thinking

• Detailed Action Planning Session

• Bringing It All Together

• Summary and Conclusions

 7 Hours

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