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Course Outline
Openness to Others: 5 Generations in the Consumer Market, 4 Generations in the Workforce
- Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists
- Which generation do I belong to?
- Characteristics of the four generations in the workforce: Z, Y, X, and Baby Boomers
Generational Differences Among Employees:
- Defining and managing employee development potential, considering the specific needs and life opportunities resulting from age – key competencies
- Techniques and skills in motivating and managing employees of different ages
Managing Age – How Have We Prepared to Welcome the Youngest Generations Y and Z?
- Who is the employee from Generation Y and Z?
- What motivates an employee from Generation Y and Z?
- How to communicate with an employee from Generation Y and Z?
- How to manage an employee from Generation Y and Z?
Communication with X, Y, Z
- How to design appropriate communication for generations X, Y, Z
- Why must I adapt my message?
- Common communication tools – Feedback
- How to communicate to motivate generations?
- Open communication – authority in communication
- Communication in business – development of collaboration
Management and Motivation of XYZ
- Setting goals and task execution
- Managing a team, coordinating actions, leading projects – cross-generational collaboration
- What motivates each generation? – The key to the generation
- How to design collaboration?
- How can we mutually complement each other in business?
- How to effectively divide tasks in a team – competency table
- How to build natural authority and a sense of self-worth in XYZ?
- Is Generation Z difficult to manage and what truly motivates them?
- Will we soon lack employees?
- Recruiting XYZ – what matters to each generation
Difficult Situations XYZ – Assertiveness in Communication
- Conflict management – difficult situations between generations
- How to anticipate conflicts at work?
- Levels of communication – attitudes of the speaker (boss, employee, supplier, recipient)
- How to talk to employees, superiors, etc.?
- Empathy in communication
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
Very practical. Trainer was very flexible in ensuring we meet our needs.
