Understanding Your Brand and Your Business Training Course
Audience
This course is crafted for all staff members who need a broader perspective on their role within the business, their specific responsibilities, and their contribution to the overall organisational success.
Format of the course
The learning experience combines the following elements:
- Guided discussions
- Slide-based presentations
- Practical exercises
By the end of the workshop, attendees will be able to:
- Define what a "brand" is and explore ways to influence it
- Grasp the process of change strategies and understand your company’s position within them
- Outline the key principles that underpin business changes
- Recognise the significance of Customer and Stakeholder relationships in ensuring a business runs successfully
- Clarify the financial components of a business and how they relate to the delegates’ specific area
- Identify critical aspects of negotiation to secure the best possible outcomes for their department
Course Outline
Understanding “Brand”
- What constitutes a “brand”?
- What defines your company’s brand?
- What actions can I take to strengthen my company’s brand?
Basic Change Strategies
- The necessity for managers to continuously evaluate the current state of their department – especially in comparison to peers and competitors – and to introduce proactive rather than reactive changes
- The “STARS” model for Change Strategies and Planning
Change Management
- Reasons why previous changes succeeded
- Reasons why previous changes failed
- Key lessons learned from past change initiatives (both within your company and externally)
- The 9 Change principles – and how to apply them in practice
- Lewin’s model of Change Implementation
- The Change Kaleidoscope
The Psychological Affects of change
- Assessing current emotions: How am I feeling now? How are my colleagues feeling now?
- Predicting emotional responses: How will I / they feel as the change process unfolds?
Customer / Stakeholder Relationships
- What defines a Customer?
- What defines a Stakeholder?
- How can I maximise every Customer / Stakeholder interaction?
- The Service : Profit Chain
Financial Aspects of a Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts:
- Budgets
- Cash-Flow Forecasts
- Business Cases
Setting Objectives
- Vision / Mission Statements
- Setting objectives to achieve the Mission Statements
- Performance Management to surpass the agreed Objectives
Negotiating for Best Results
- Communication in Negotiation
- The importance of Effective Presentations
- Exploring Different Negotiating Strategies
- Comparing Strategies
- Building Rapport
- The 3-phase Negotiating Process
Need help picking the right course?
southafrica@nobleprog.co.za or +27 (0)10 005 5793
Understanding Your Brand and Your Business Training Course - Enquiry
Testimonials (2)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.
Sithabiso - Vodacom
Course - Digital Marketing
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