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Duration 7 hours
Course Outline
Grasping Sensitivity in the Workplace
- Defining the concepts of sensitivity and respect in professional contexts
- The influence of words, tone, and non-verbal cues
- Becoming aware of cultural, personal, and social differences
Identifying and Mitigating Unconscious Bias
- Understanding how biases develop and affect decision-making
- Recognizing microaggressions and instances of unintended offense
- Implementing practical strategies to minimize bias and ensure fairness
Empathy and Emotional Intelligence
- Gaining insight into others' viewpoints and feelings
- Practicing active listening and compassionate dialogue
- Leveraging empathy to build trust and enhance collaboration
Managing Sensitive Scenarios
- Responding constructively to conflicts or perceived offenses
- Maintaining professionalism during high-pressure moments
- Transforming challenging conversations into valuable learning opportunities
Cultivating an Inclusive Culture
- Fostering an environment of respect, openness, and collective responsibility
- Encouraging daily behaviors that promote inclusion
- The role of leadership in exemplifying sensitivity
Practical Application and Self-Reflection
- Engaging in case-based activities focused on delicate workplace situations
- Participating in group reflections and sharing insights
- Developing a personal action plan to integrate sensitivity principles
Summary and Future Steps
- Recapping essential concepts and best practices
- Committing to ongoing awareness and respectful conduct
- Establishing guidelines for sustaining long-term inclusivity in the workplace
Requirements
- Previous experience working in team-based or client-facing environments
- A willingness to engage in self-reflection and group discussions
- No prior training in diversity or inclusion is necessary
Target Audience
- Staff members and team leaders committed to fostering respect and inclusion
- Managers looking to enhance empathy and awareness within their teams
- Organizations dedicated to building a culture of sensitivity and mutual understanding
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
