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Duration 14 hours
Course Outline
Introduction to Technical Writing
- Communicate technical information effectively
- Manage common writing challenges
The Writing Process
- Overcome misconceptions that hinder technical writing, such as writer’s block
- Guide document design through scenarios
- Align your objectives with those of the readers
- Identify implied knowledge
Ensuring Clarity and Readability
- Distinguish between the three levels of information: operational, tactical, and strategic
- Determine information needs using the Observe, Orient, Decide, Act (OODA) loop
- Construct sentences with clarity and build focus through sentence structure
- Resolve common grammar issues in technical writing
- Evaluate readability using the Given/New technique
- Maintain consistency with a style guide
The Mechanics of Writing
- Select appropriate words to connect with your audience and convey your message
- Edit for conciseness, accuracy, and quality
Structuring Information for Better Understanding
- Organise data to support readers’ scenarios
- Determine when to use lists to highlight key points
- Use tables for highly structured data
- Create cohesive documents using the Given/New approach
- Apply effective headings to support skimming
Designing Your Document
- Relate document structure to the audience through audience-driven document design
- Develop reference manuals and write white papers
- Distinguish between post-positive and pragmatic documents and implement the appropriate format
- Structure introductions, conclusions, and other document sections
Developing the Look of Your Document
- Design the appearance of your page, including fonts, alignment, and white space
- Convey information using graphics, photos, and drawings
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
